Service Representative Customer

Sonja Williams

Orlando, FL

323-***-**** t *****************@*****.***

CORE COMPETENCIES

Event Management

Critical Thinking

Microsoft Office

Sales/Marketing Support

Database/Spreadsheet

Team Building

Interdepartmental Support

Customer Service

Telemarketing

Type 75 WPM

Effective Communication

Problem Solving

Detailed Oriented

CRM Experience

EXPERIENCE

Quality Control/Canvasser April 2022 - present

FieldWorks, Shamut, Landscape Political Seasonal

tCommunity Outreach

tCollect petition signatures and support for measures, initiatives and campaigns

tVerify signatures and information are true and current

Customer Service Representative Jan 2020-March 2020

Unified Protective Services Closed due to COVID

tProvide customer service to current client base

t75+ daily outbound calls to prospects

Telemarketing/Customer Service Contractor March 2015-Dec 2019

Prime Synergy Group, Zohar Construction

t100+ daily calls to prospects

tAppointment Setting

tMaintain CRM database

*Personal time off 2012-2015

Marketing Assistant Jan 2011-Dec 2011

180 Communications

tDevelop, executed marketing strategies for speaker’s bureau

tSecured keynote speaking engagements

tManaged websites and social media platforms

UBM/Everything Channel – November 1997- January 2011

Events Program Manager April 2009-Jan 2011

tDeveloped and executed networking events in technology

tSourced speakers and experts for relevant editorial content

tAssisted sales team with custom sponsorships for vendors

tCreated partnerships with community organizations to pay it forward

Habitat for Humanity

Dress for Success

Local Schools

tManaged an 8–10 member National Advisory Board

tManaged Pre and Post event logistics specifically research, statistics, surveys, data reports

Partner Recruitment & Development Manager Jan. 2006-April 2009

tSupervised a recruitment team responsible for qualified, high profile event attendees

tManaged a working database of 200K+ subscribers

tCreated new and custom revenue opportunities

Account Manager July 2002-Dec 2005

tManaged a 2.9 million West Coast territory

tSupported outside Sales Reps

tDeveloped and presented monthly market perspectives

tCompiled and analyzed data for monthly reports

Account Executive Jan 2001- July 2002

tSold print and online advertising

tPrepared advertising proposals

tWeekly sales forecasting

Senior Sales Assistant Nov 1997-Jan 2001

tDeveloped spreadsheets and reports tracking sales progress

tProspected for new business

tAssisted with team sales strategies

Educator/Trainer Sept 1998-May 2004

Pasadena City College

tDeveloped “Life Skills” curriculum for foster youth ages 16-18 yrs (ILP)

tDeveloped curriculum for foster youth ages 13-15 yrs (ESTEP)

EDUCATION

University of California, Berkeley

BA Political Science 1993

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