Customer Service Waitress

CHANCELINE IRADUFASHA

PROFESSIONAL SUMMARY

Hardworking Waitress with 3 years of establishment serving experience. Expert in upselling and customer service with extensive knowledge of conflict resolution skills. Committed to enhancing customer’s experiences and increasing sales.

ACCOMPLISHMENTS

Collaborated with team of 12 in the service department

Experience of 3 years in service department.

I studied computer science 3 years

I have certificate from first aid training

SKILLS

Upselling Techniques

Conflict and Complaint Resolution

Team Player

Menu Memorization and Presentation

Food and Beverage Service

Transactions and Cash Handling

WORK HISTORY SUMMARY

Restaurant Waitress, soy Asian table

Kigali October 2019

Maintained customer satisfaction to assess food and beverage needs.

Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.

Greeted new customers, discussed specials, and took drinks orders

Participated in dining room side work such as preparing menus and arranging silverware packages.

Managed food resources memorized orders and coordinated customer service.

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow

EDUCATION SUMMARY

O level: computer science at ETP Nyarurema from 2014 to 2016

Akilah Devis College: Hospitality Management Kigali, Rwanda November from 2017 to 2019

LANGUAGES

Kinyarwanda: Native

language English: proficient

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