Data Entry Center Representative
Resume:
David Friedman
Highland Mills NY *****
*****@*******.***
EXPERIENCE
NYS Department of Labor-Unemployment Insurance Division
Call Center Representative/Employment Security Clerk May 2020-Present
Responding to an extensive amount of call center inquiries regarding Pandemic Unemployment Insurance
Escalating and follow up on issues with various DOL units
ID Verifications including EAD and Green Cards
Releasing UI and PUA Payments for eligible claimants including backdating
Filing New UI Claims and Data Entry
Balancing Life’s Issues Oct 2018-Feb 2020
Customer Service Manager
Recruiting and Matching Trainers to facilitate Global Trainings Onsite and Webinar requests in high volume
Coordinating all Logistics for Multiple Trainers and clients, extensive data entry, keeping track of calendars, rates and more
Scheduling Webinars using Webex
Hosting webcasts and webinars with large corporate client audiences, keeping the conversation on track and resolving technical issues
Best in Backyards/Eastern Jungle Gym Nov 2017-August 2018
Customer Service/Sales Manager
Responsible for Closing Sales of Outdoor Equipment including: Swing sets, Trampolines, Basketball Systems and Sheds both in person and over phone
Generated Sales numbers that were consistently in the top 10%
Coordinating and scheduling installations by phone, email and text
Data entry for all sales
HumanEdge February 2017-August 2017
Senior Technical Recruiter/Account Manager
Full Life Cycle Technical Recruiting for candidates in the healthcare, engineering and manufacturing industries
Coordinate and scheduling interviews
Coordinating onboarding for new hires
Responsible for cold calling into companies in order to gain new clients
Working with clients in account management role
Software Guidance June 2009-April 2016
Senior Technical Recruiter
Generated recruiting statistics that were regularly in the top 15% of company rankings
Technical Recruiting for candidates mostly in the financial services/brokerage industry including administration of technical screening tests
Extensive VMO Sourcing and Recruiting
Successfully Conducted multiple searches simultaneously
Coordinating Onboarding for new hires
Trained, Managed and Supervised Junior Recruiters
Responsible for cold calling into companies in order to gain new clients
Coordinate and Scheduling interviews and call back interviews
EDUCATION
Long Island University, Mercy College Campus
Dobbs Ferry, New York
M.S. Counseling GPA 3.7
Contact this candidate