Service Representative Customer
Resume:
Tya Thomas
Phone: 412-***-**** E-mail: ***.**********@*****.***
Education
Triangle Tech Pittsburgh, PA
Associates: Science of Construction Attending: Present Taylor Allderdice High School Pittsburgh, PA
High School Diploma Graduated: June 2008
Work Experience
Customer Service Representative April 2019 – December 2021 Citizens Bank – Pittsburgh, PA
● Fielded a variety of incoming customer calls with a passion to deliver high quality solutions for customers.
● Helped customers improve their banking experience and built customer relationships by recommending products and services.
● Used strong listening and problem solving abilities to support customers with any problems or supports they may have needed.
● Provided a possible and customer-focused mindset by using strong verbal communication skills. Customer Service Representative October 2018 – March 2019 AmerisourseBergen – Pittsburgh, PA
● Coordinated transportation providers to ensure prompt and proper movement of shipments.
● Managed team call queue and email box by responding to customer inquiries via phone or email.
● Reviewed shipping orders and shipping documents to ensure accuracy; made special shipping arrangements as necessary.
● Monitored shipments to ensure timely pick-up and delivery of products; addressed any errors and resolving quickly and efficiently.
Customer Service Representative May 2017 – August 2018 CCBH Call Center – Pittsburgh, PA
● Maintained comprehensive understanding of member benefits, covered benefits, limitations, exclusion, polices and awareness of plan changes and developments.
● Coordinated members’ use of complain process and assisted members at all levels of complain process according to policy.
● Facilitated members’ access to services by scheduling appointments or arranging transportation thorough Medical Assistance of the PHMCO.
Skills
Customer Service Dual Computer Process Workplace Safety Quick Learner Sales Representative Documentation Medical Insurance Medical Terminology Additional Experience
Insurance Producer – Lincoln Heritage Life Insurance Company – April 2016 – October 2016 Insurance Producer – Liberty National Insurance Company – February 2016 – April 2016
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