Front Desk Representative

AMY SMITH

JACKSONVILLE, FLORIDA *****

904-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Customer Service and Assistance

Price Identification

Cooperative Attitude

Feedback Acceptance

Project Requirements

Sketch Drawings

Supplier Relations

Lead Qualification

Customer Billing

Data Transcription

Self Starter

Alphanumeric Entry

WORK HISTORY

12/2019 to 11/2022 Customer Service Cashier

Publix Grocery Store – JACKSONVILLE, FL

Resolved customer complaints and maintained clean and tidy checkout area. Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.

Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Performed cash, card and check transactions to complete customer purchases. Maintained current knowledge of store promotions and highlighted sales to customers.

Checked identification for proof-of-age for alcohol and tobacco sales. 11/2010 to 08/2013 Front Desk Representative

Homewood Suite By Hilton Hotels – JACKSONVILLE, FLORIDA Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Answered multi-line phone system and greeted callers enthusiastically. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Collected room deposits, fees and payments.

Maintained transaction security by verifying payment cards against identification. Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Updated customer accounts with add-on room charges, minibar use and room service bills.

Entered customer data into room system and updated information whenever patrons changed rooms.

07/2003 to 08/2011 Sales Manager

Gator Carpet And Tile – JACKSONVILLE, FLORIDA

Handled customer relations issues, enabling quick resolution and client satisfaction.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Produced contracts, reports, letters, and proposals for clients. Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base. 06/1998 to 01/2003 Design Consultant

Aqua Vista Pools – JACKSONVILLE, FLORIDA

Prepared original and relevant options for clients suitable to individual requirements.

Met with over 14 customers per week to discuss design vision and individual needs.

Consistently stayed under client's budget for projects. Maintained consistent use of graphic imagery in materials and other marketing outreach.

Planned project concepts by researching and studying information. Worked flexible hours; night, weekend, and holiday shifts. EDUCATION

05/1994 Associate of Science: Business

Florida State College At Jacksonville - Jacksonville, FL

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