Sales Associate Dining Server
Resume:
Joanne H Bontempo
Alameda, CA 94501
********************@****-****.***
OBJECTIVE
Ticketing/Retail Sales Associate
WORK EXPERIENCE
Fairmont Hotel, San Francisco, CA
In Room Dining Captain
07/2019 - 07/2022
Expedient telephone sales of menu items, table preparation and supervision of table delivery of In Room Dining food and beverage items to guests and patrons of the hotel. Rapid handling of all cash, credit and room charge payment transactions. Provided discernin, attentive service in offering menu item suggestions and the description of food preparation standards. Endured one hundred percent satisfaction in the fulfilling of all guest requests in all aspects of food and beverage. Reconciliation of cash and credit card receipts, deposit of hotel revenues. Responsibility for end of shift revenue reconciliation and Server tip outs. Inventory control, restock and of food and beverage items. Omni Hotel, San Francisco, CA
In Room Dining Telephone Sales Agent/Cashier
04/2012 - 04/2015
Outstanding customer service and sales provided to guests and patrons of hotel In Room Dining Department. Expedient processing of guest requests for information, pricing and delivery of menu items from In Room Dining as well as "Bob's Restaurant and Chop menus. Key contributions: Promoted to Food and Beverage Department Lead and professionally recognized by management for attaining the highest level of guest service satisfaction. Ritz Carlton Hotel and Resort Properties, Half Moon Bay, CA In Room Dining Server/Telephone Agent
06/2002 - 09/2003
Ensured one hundred percent satisfaction in the fulfillment of guest requests in all aspects of food and beverage service and sales of In Room Dining service. Provided discerning and attentive service in offering menu item suggestions and the description of food preparation standards. Rapid handling of all cash, credit and room charge payment transactions and end of shift reconciliation. Cleveland Museum of Art, Cleveland, OH
Membership Sales Associate
04/1999 - 09/2001
Duties included membership sales and promotion including individual and group ticket sales for special exhibitions. Sales of audio guided tour headsets of the general collection and special exhibitions. Assistance to gift shop for special exhibition sale items. Guest service responsibilities revelant to patron engagement, greeting, directions and accommodations.
EDUCATION
British Institute Florence Italy
Non matriculation in Italian language studies
1997 - 1997
Non matriculating course studies in Italian
School of Visual Arts New York, New York
Non matriculation in Sculpture, GPA: 3.8
1988 - 1989
Fine art studies in painting and sculpture
Ohio University Athens, OH
Bachelor of Science in Education, GPA: 3.4
1973 - 1977
Bachelor degree in Outdoor Education
SKILLS
Proficient in Microsoft Office Suite
Contact this candidate