Administrative Assistant Customer Service
Resume:
Carol Brow
Johns Island, SC 29455
Cellular 843-***-**** **********@*****.***
Management career with proven track record of establishing and exceeding customer expectations. Over 20 years experience in customer service, financial services, procurement and negotiation of contracts. Professional manager with a strong work ethic and attention to detail. Strong leadership, problem solving, and communication skills.
RELEVANT EXPERIENCE
RM Buck Builders, Johns Island, SC 2022 to 2023
Property Management Billing Coordinator
RM Buck Builders is a vacation rental, property management and renovations company for homes on Kiawah Island and Seabrook
Island.
I was the company contact that worked closely with the 6 field inspectors.
Processed monthly billing to over 40 homeowners using Quickbooks Desktop
Maintained updated computerized database of customers.
Worked closely with office staff using BuilderTrend software.
ESPM, Johns Island, SC 2015 to 2021
Administrative Assistant
ESPM was a vacation rental, property management and renovations company for homes on Kiawah Island and Seabrook Island. The company sold the property management portion of the business in November 2021.
I was the company contact that worked closely with the 3 property managers.
Negotiated, renegotiated, and administered contracts with suppliers, vendors, and other representatives.
Accounts Payable using Quickbooks desktop
Processed monthly billing to over 100 homeowners using Quickbooks desktop.
Maintained updated computerized database of customers.
Homeowners require quarterly, biennial, annual visits from some vendors. I scheduled those when they were due.
Dispenser Services, Inc., Charleston, SC 2001 to 2013
Customer Service/Call Center Manager
After discussion with the CFO daily, it was decided that Dispenser Services needed to create a "Customer Service" department. Policies and Procedures developed for department. Over the years the department grew to 3 service dispatchers and 2 installation coordinators, along with 50 technicians that covered the Southeast and New England. My position included management of the department and management of projects that involved all departments.
Trained installation coordinators to schedule installations of beverage equipment at customer accounts. We had over 50 technicians and the installations had to be scheduled for each of them.
Provided Crystal automated reports to be emailed to the installation coordinator daily so that they would have their checklist of work orders that needed to be scheduled. Work orders were organized by status to determine if they needed to be scheduled, or if they were already confirmed and not yet closed. If the work order was not in “Confirmed” status, it would show up on the report. Also, wrote other Crystal reports to show whether work orders have been completed by the technician, based on scheduled date. If the scheduled date was a prior date and the work order was still open, the installation coordinator would contact the technician directly to see if they needed assistance with closing the work order.
Excellent organizational ability. Successfully developed new systems which have increased productivity and quality of work. Established goals and objectives. Developed policies and procedures. Recruited and trained staff. Initiated and enhanced systems.
Identified problems and proposed solutions. The software was purchased over 10 years ago and I was the contact one in the company that knew the software better than anyone, as it related to any employee or department that was using it.
Improved automated systems that resulted in timelier and cost efficient procedures.
Maintained updated computerized database of customers, using Clearview Software owned by Nexterna.
Crystal Report Writing and Business Objects software; used with database to provide senior management and customers with monthly and year-to-date comparisons of business results and financial forecasting information.
Planned, directed, and coordinated activities of designated projects. Worked directly with other departments and customers. Reputation as an efficient manager of people and resources with a record of integrity, dependability, and exceptional customer service.
With over 20 years of experience, developed a strategy for making quick decisions under high stress conditions, while maintaining composure prioritizing and orchestrating the many job functions.
Proficient in most software applications, including Microsoft Office, Crystal Reports, Business Objects, Clearview, QuickBooks and AS400.
SKILLS AND EXPERTISE ENDORSEMENTS
•Customer Service
•Inventory Management
•Microsoft Office
•Human Resources
•Customer Relations
•Problem Solving
•Client Development
•Purchasing Processes
•Office Manager
•QuickBooks Online
•QuickBooks Desktop
•AS400
•Crystal Reports
•Business Objects
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