Care Coordinator House Manager
Resume:
Austin Harper
Buckeye, AZ 85396
***********@*****.***
● Excellent communication skills
● Strong time management and organization
● Ability to manage multiple clients in a fast-paced, high-volume environment
● Skilled in improvisation and conflict de-escalation
● Observant and detail-oriented
● Proficient in client care and documentation
Alpha Supply Tools, Chandler, AZ — Outbound Phone Sales May 2022 - March 2023
● Collaborated with Ace Industrial and Westside Supply warehouses to ship industrial supplies nationwide
● Demonstrated excellent communication skills while calling potential buyers such as farmers, truckers, mechanics, and healthcare departments, engaging them in conversation and using humor to build rapport
● Successfully pitched products that best fit customers’ needs, negotiated prices, and closed sales
● Established trusted accounts for future business Mark Kia, Scottsdale, AZ — Salesman
May 2021 - May 2022
● Greeted new customers and accommodated their needs
● Prospected new sales leads through calls, texts, and emails to set appointments with potential buyers
● Guided customers in choosing their ideal vehicle based on their specific needs
● Facilitated the buying process
Pathfinders Recovery Center, Scottsdale, AZ — Care Coordinator / Case Management November 2020 - April 2021
● Administered medication to clients
● Provided client transportation
● Documented detailed case management notes on each client daily
● Interacted with clients daily to gauge their progress Desert Cove Recovery, Scottsdale, AZ — Patient Services Manager May 2019 - November 2020
● Supervised clients, ensured compliance with rules, and monitored medications at the clinic
● Intake new clients and follow correct intake protocols
● Transport clients to appointments and outings
Cornerstone Healing Center, Scottsdale, AZ — BHT
June 2018 - October 2018
● Ensured adherence to house rules through detailed client monitoring and note-taking
● Took and logged clients’ vitals
● Coordinated client activities and transportation
● Documented group notes
Pinnacle Peak Recovery, Scottsdale, AZ — House Manager March 2018 - June 2018
● Conducted house walkthroughs, monitored clients, and took detailed shift notes
● Distributed clients their prescribed medication at the correct times
● Transported clients to meetings/activities
● Issued write-ups when clients broke house rules
Synergy Solutions, Phoenix, AZ — Technical Support / Sales Agent (Ring) May 2017 - March 2018
● Provided advanced technical support for Ring video doorbells and security cameras
● Resolved customer issues and converted troubleshooting calls into sales opportunities ㅡ
Verrado High School, Buckeye, AZ — Diploma
August 2011 - May 2015
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