Floor Tech Customer Service
Resume:
Robert Severance IV
***-* ****** ******, ********, TX 76033
***********@*****.***
Seeking to apply my business management experience to a values-driven organization, where I can further develop my leadership capabilities. Passionate about providing outstanding customer service and creating lasting positive relationships.
Work Experience
Store Manager (Current)
Shoe Department (Shoe Show, Inc.)
Cleburne, TX
As a Retail Manager for a shoe department, my main responsibility is to oversee the sales and operations of the shoe department to ensure sales targets and operational objectives are met. I need to lead, motivate, and develop a team of sales associates to ensure customer satisfaction and sales goals are achieved. I am responsible for developing strategies and action plans to increase sales, monitor stock levels, and ensure product availability. Additionally, I am responsible for merchandising, budgeting payroll, and providing feedback to store management. I must also be able to handle customer complaints and work with Buyers and distributers to ensure the best products and promotions are available.
Key Holder (Assistant Manager)
08/2014 to 08/2021
Shoe Department (Shoe Show, Inc.)
Corsicana, TX and Cleburne, TX
As a Key Holder/Assistant Manager of the Shoe Department I am responsible for managing and overseeing the day-to-day operations of the shoe department. This position requires excellent customer service skills, strong organizational abilities, and a keen eye for detail.
Floor Tech
05/2014 to 06/2015
Heritage Oaks Retirement Village
Corsicana, TX
As a Floor Tech at a Nursing Home I am responsible for cleaning and sanitizing all areas of the facility, including patient rooms, bathrooms, hallways, and common areas. I may also perform minor maintenance tasks such as changing light bulbs or repairing furniture. The Floor Tech ensures that the nursing facility meets health and safety standards set by the state or local government.
Volunteer Experience
Cadet Lieutenant Colonel, Civil Air Patrol - 7 years
Explorer Captain, Grand Prairie Police - 3 years
Education
Navarro College
56 semester credit hours
Business Management
Corsicana, TX
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