Customer care Representative/Operations associate

Meeta Shroff

Cell: 323-***-**** Email:***************@*****.***

**** ****** *****, *********, ** 08540

Experience

MUFG Union Bank, Jersey City, NJ (June 2020 - Current), Loan Servicing Analyst

● Manage financial transactions such as processing paydowns, advances, interest payments and amendment fees using AFS subledger system

● Process journal entries and ledger transaction to clear unapplied cash and past due invoices

● Use bank systems to locate payment notices and process transactions

● Train associates to use AFS and CLSA processing system Suncom Wireless, Charleston, SC (July 2003-February 2006), Collections Representative

● Addressed customer complaints, account related issues and negotiated payment arrangements

● Created an effective incentive plan to motivate team members and enhance team performance

● Collected $1.56 million in 2004 (was one of eight representatives from 65 in the region)

● Initiated ‘change management’ by introducing improved and efficient ‘opening dialogues’

● Received Quality Award for handling customer’s collection calls in December 2003

● Ensured customer satisfaction and maintain quality standards at all times Holiday-Inn Reservations, Charleston, SC (May 2002-June 2003), Reservations Specialist

● Earned incremental revenue by booking reservations with special offers using cross-selling skills.

● Ensured customer satisfaction and maintained service standards at all times.

● Accepted inbound calls concerning travel reservations and vacation packages Education

1994 - GED, Charleston, SC

Computer Skills

Advanced in MS Office, Computer Generated Design Software Languages

English and Hindi

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