Data Entry Customer Service

MARY MILLAS

*********@*****.***.*** 570-***-**** Jamesburg New Jersey

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Customer Service-Oriented

Recordkeeping and Documentation

Verbal and Written Communication

Data Entry

Teller 1 TD Bank - Jamesburg, New Jersey 12/2021 - 08/2022 Maintained confidentiality of bank records and client information. Built and maintained client relationships through quality, personalized interactions. Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

Counted drawers and reconciled remaining cash to accost for deposits and dispersals. Ordered checks, placed stop payment orders and conducted additional special services for customers. Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds. Met or exceeded sales goals by promoting bank products and services in customer interactions. Identified and reported suspicious behavior to security personnel as appropriate. Trained employees on cash drawer operation.

Resolved problems or discrepancies concerning customers' accounts. Manager Marlboro Diner - Englishtown, NJ 05/2019 - 03/2020 Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service. Exercised good judgment and decision-making in escalating concerns and resolving issues. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Recruited and hired qualified candidates to fill open positions. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Assigned tasks to associates to fit skill levels and maximize team performance. Manager Perkins Family Restaurant - Eatontown, NJ 11/2017 - 05/2019 Monitored staff performance and addressed issues.

Trained employees on additional job positions to maintain coverage of roles. Exercised good judgment and decision-making in escalating concerns and resolving issues. Recruited and hired qualified candidates to fill open positions. Summary

Skills

Experience

Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales. Created training modules and documentation to train staff. Minimized staff turnover through appropriate selection, orientation and training. Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Conducted quality, timely performance feedback and performance appraisals. Manager Perkins Family Restaurant - East Brunswick, NJ 02/2009 - 11/2017 Led team meetings and one-on-one coaching sessions to continuously improve performance. Assigned tasks to associates to fit skill levels and maximize team performance. Enforced customer service standards and resolved customer problems to uphold quality service. Monitored staff performance and addressed issues.

Completed thorough opening, closing and shift change functions to maintain operational standards each day. Brookdale Community College Lincroft, NJ 06/2008 Business Administration And Management

Spotswood High School Spotswood, NJ 06/2003

High School Diploma

Education and Training

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