IT Intern

EDUCATION:

Florida International University, Miami, FL

Bachelor of Science - BS, Computer Engineering - Internet of Things, 04/2023

GPA: 3.31/4.0

• Dean's List Spring & Fall 2022, Spring 2023

• Awarded National Residence Hall Honorary (NRHH) Employee of the Month for October 2020 and December 2020

• Florida Bright Futures Scholarship Recipient

• Relevant Coursework: Introduction to Internet of Things, Fundamentals of Cybersecurity,

C Program for embedded systems & Network Protocols for IoT

PROFESSIONAL SUMMARY:

Technology-inclined professionals possess strong troubleshooting capabilities. Experienced

in troubleshooting computer hardware and software issues in customer-focused

environments. Possesses comprehensive knowledge of standard operating systems,

networking protocols, and technical support procedures. Skilled in identifying and resolving

complex technical problems.

SKILLS:

• iPhone & Laptop Repair

• Leadership

• Microsoft Windows

(Intermediate)

• Linux (Beginner)

• Active Directory

• Network Administration

• Network Configuration

• Microsoft Suite & Azure

• Hardware & Software

Troubleshooting

• AutoCAD

• Help Desk

• 3U Tools for IOS

• Budget Analysis

• Cloud Administration

• Internet Protocol (TCP/IP)

WORK HISTORY:

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RESIDENT ASSISTANT 06/2022 to 05/2023

Florida International University Housing & Residential Life

• Managed, executed, planned, and assessed building-wide program initiatives for 200+

residents.

• Mediated conflict resolution with roommates and other residence hall members to

promote peace, order, and positive relationships.

• Helped develop and implement programs to foster community growth and development.

• Provided crisis management and intervention during emergency situations.

• Monitored student behavior and responded to disciplinary issues in accordance with

established policies.

• Collaborated with the residential team to maximize effective and efficient operations.

• Responded to student inquiries and concerns, offering support and guidance.

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FRONT DESK AGENT 08/2020 to 06/2022

Florida International University – Housing & Residential Life, Miami, FL

• Verified residency using Mercury RMS (Residential Management System)

• Consistently meet call handling goals by closing an average of 10 calls per day

• Maintained equipment logs using Microsoft Teams and Excel

• Scheduled, and managed /shift changes and swaps using Microsoft Teams and Excel

• Conducted minor troubleshooting to resolve IT-related and application issues for other

users.

• Point-of-contact liaison to higher-tier maintenance for problems including but not limited

to internet issues, Mobile ID application troubleshooting, login issues, hardware failures,

and other technology concerns from installation to technical difficulties.

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APPLE iPHONE REPAIR TECHNICIAN 09/2019 to 03/2020

iRepairServices, Miami, FL

• Owner & Founder

• Provided low-cost iPhone repair resources for students at FIU.

• Acquired self-taught skills in iPhone repairs including screens, cameras, motherboard, and

physical controls.

• Inspected and tested, repaired, and refurbished products for proper operation.

• Repaired over 3 phones per month.

• Adaptable and proficient in learning new concepts quickly and efficiently.

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IT INTERN 05/2019 to 08/2019

High Tech Repairs & Security Systems, Port St Lucie, FL

• Shadowed workshop personnel repairing iPhones, and laptops to become familiar with

iOS using 3uTools and performed assigned repairs.

• Shadowed help desk to learn appropriate skills with taking tickets for repairs and

performing tasks assigned.

• Shadowed personnel to learn appropriate methods for solving customer issues and

troubleshooting technical problems and successfully resolving issues

CERTIFICATIONS:

· CompTIA Network+ (N10-008) Cert Prep: 1 Understanding Networks – LinkedIn

o Cert ID: AdCEGKaVEMLnCzdSVKYC4uM_uW1o

· IT Service Desk – LinkedIn

o Cert ID: AXvm5dRnG3Q8hodl-15n0wmrVMVI

· Deploying and Configuring Core TCP/IP Services - LinkedIn

o Cert ID: AfLuw5UPqCIsyuwlF1YBbFcofNUs

· CompTIA Data+ (DA0-001) Cert Prep: The Basics - LinkedIn

o Cert ID: ARjsnFcz8hIGxme-0Rhds73yM4UQ

· Windows Server 2012 R2: Configure and Manage Active Directory - LinkedIn

o Cert ID: AQp63rwnE2PD18E_kSVI8jJqoQcS

· Azure Administration Essential Training - LinkedIn

o Cert ID: AT6xvTanrjxAeq5QwjyuxlATHlgl

AFFILIATIONS:

South Beach Wine & Food Festival 2023 SOBE 2023 – Talent Transport Driver

Jamaican Student Union JASU– E-Board Member

Gear shifters FIU GSFIU – Honorary E-Board Member

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