Associate Customer Experience

Robert Fulks

*** ******* ** *******, ** ***** 615-***-**** ***************@*****.***

Proven ability to quickly analyze key customer issues and deliver high quality timely solutions.

Innovative thinker and leader focused on improving the customer experience.

PROFESSIONAL EXPERIENCE

HCL Tech- Cummins Filtration Cookeville, TN

March 2017- Present

Senior Associate

Supports 10k employees both remote and on site.

Efficient in Zebra Newbridge software system, and able to troubleshoot and fix errors.

Manages Lexmark network printers.

Monitors servers, changes hard drives, and wipes data from decommissioned servers.

Supports users with hardware and software issues.

Rebuilds laptops with new software.

Efficient in ServiceNow ticketing system.

Employee of the quarter 2 times for HCL Tech- Cummins.

Department of Safety and Homeland Security Lebanon, TN

March 2015- March 2017

Desktop Specialist

Analyzing, planning, integrating and configuring network systems hardware for State Trooper use.

Resolving network problems, and hardware/software issues.

Troubleshoot Lemark printers, and load drivers.

EDUCATIONAL BACKGROUND

Nashville State Community College, Associate Degree

May 2003

Studied networking technologies and computer troubleshooting

A Plus Certification

Itil Certification

References available upon request.

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