Desk Receptionist Front
Resume:
Francheska Cruz
W. Warwick, RI
*****************@*****.***
* Customer service
+ Strong organizational and communicable skills
+ Fluent in English and Spanish
* Work well under pressure
* Multitasking
+ Problem solving
* Healthcare systems used: Athena and Epic
Work Experience
Janigian Retina Associates Providence, Cumberland, and Middletown, RI
2021
Traveling Medical Secretary
+ Answered the telephone and assisted patients
+ Reviewed patient health insurance and answered billing questions
+ Assisted provider with paperwork and other materials
* Communicated with provider and surgery coordinators
University Orthopedics E.Greenwich, RI
2019-2021
Front Desk Receptionist
* Greeted patients, checked them in and out, and updated confidential patient information in
electronic medical records
Answered the telephone and directed calls to appropriate staff
Interacted with patients in a positive and helpful manner
Scanned identification and insurance cards
Scheduled appointments and follow-up appointments
+ Resolved minor patient complaints
Santander Bank E.Greenwich, RI 2018-2019
Bank Teller
* Welcomed customers when they entered the branch
Processed all account transactions in a professional, friendly, and helpful manner
Built relationships with customers in order to anticipate their financial needs
Introduced customers to more efficient ways of banking such as mobile, online, and ATM’s
Complied with all financial policies and procedures, state and local laws, and regulations
+ Introduced customers to a banker when they had more complex requests
Walmart N. Kingstown, RI 2013-2016
Inventory Control Specialist
* Offloaded merchandise from delivery vans
* Scanned merchandise daily
Made adjustments to inventory levels
Used the handheld scanner to pinpoint items needed on the sales floor
Reported identified problems and in-store loss to management
Took necessary security measures to safeguard security of merchandise and prevent loss
Education
Woonsocket High School
Diploma 2009
Woonsocket Area and Career Technical Center
Certificate in Health Occupations 2009
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