Francheska Cruz

W. Warwick, RI

401-***-****

adw6xz@r.postjobfree.com

* Customer service

+ Strong organizational and communicable skills

+ Fluent in English and Spanish

* Work well under pressure

* Multitasking

+ Problem solving

* Healthcare systems used: Athena and Epic

Work Experience

Janigian Retina Associates Providence, Cumberland, and Middletown, RI

2021

Traveling Medical Secretary

+ Answered the telephone and assisted patients

+ Reviewed patient health insurance and answered billing questions

+ Assisted provider with paperwork and other materials

* Communicated with provider and surgery coordinators

University Orthopedics E.Greenwich, RI

2019-2021

Front Desk Receptionist

* Greeted patients, checked them in and out, and updated confidential patient information in

electronic medical records

Answered the telephone and directed calls to appropriate staff

Interacted with patients in a positive and helpful manner

Scanned identification and insurance cards

Scheduled appointments and follow-up appointments

+ Resolved minor patient complaints

Santander Bank E.Greenwich, RI 2018-2019

Bank Teller

* Welcomed customers when they entered the branch

Processed all account transactions in a professional, friendly, and helpful manner

Built relationships with customers in order to anticipate their financial needs

Introduced customers to more efficient ways of banking such as mobile, online, and ATM’s

Complied with all financial policies and procedures, state and local laws, and regulations

+ Introduced customers to a banker when they had more complex requests

Walmart N. Kingstown, RI 2013-2016

Inventory Control Specialist

* Offloaded merchandise from delivery vans

* Scanned merchandise daily

Made adjustments to inventory levels

Used the handheld scanner to pinpoint items needed on the sales floor

Reported identified problems and in-store loss to management

Took necessary security measures to safeguard security of merchandise and prevent loss

Education

Woonsocket High School

Diploma 2009

Woonsocket Area and Career Technical Center

Certificate in Health Occupations 2009

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