Data Entry Customer Service
Resume:
Kevia Franklin
Kansas City, MO *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Child Care
Kansas City, MO
October 2022 to Present
• Kept child's living and play areas tidy. Helped child learn letters and numbers
• Cared for child including feeding, diapering, and dressing
• Met the physical, social, and emotional needs of child
• Engaged in playtime with child
Administrative Clerk/Data Entry
IRS - Kansas City, MO
August 2022 to October 2022
• Sorted and opened mail
• Maintained files and records
• Fillied tax returns and other documents
Floor Supervisor
Marsh's Sun Fresh - Kansas City, MO
May 2022 to August 2022
• Performed daily store activities such as opening and closing procedures which includes monitoring attendance, and activating security systems
• Managed retail staff, including cashiers and people working on the floor
• Ensured pricing is accurate
• Ensured standards for quality, customer service, health and safety are met Sales Representative
KG Premier - Kansas City, MO
September 2020 to March 2021
• Greeted customers in a friendly and professional manner, providing excellent customer service
• Assisted customers with selecting the best products and services to meet their needs
• Educated customers on product features and benefits, as well as pricing plans and promotions
• Processed sales transactions accurately and efficiently, including cash, credit card, and check payments
• Maintained up-to-date knowledge of Boost Mobile products and services
• Ensured store shelves are stocked and displays are properly maintained
• Monitored inventory levels and order new stock when necessary
• Resolved customer complaints and inquiries in a timely and efficient manner
• Participated in promotional activities and events to increase brand awareness
• Tracked daily sales performance and report results to management
• Followed all company policies and procedures related to safety, security, and customer service
• Cross-sell additional products and services to existing customers Phelbotomist /Sr. Reception Technician
CSL Plasma - Kansas City, MO
June 2017 to February 2020
• Collected blood samples from donors, and labeled the vials with their names and dates
• Vital intake from donors
• Entered data in computer of donors vitals and iron levels
• Answered phone calls verifying donors next donation date
• Properly identified each donor by name and date of birth
• Withdrew blood and plasma from AC area from donor using a 17 gauge needle
• Cleaned and restocked area when work was finished
• Worked as a team and a timely manner
Cashier/Customer Service
McDonald's - Kansas City, MO
May 2013 to January 2014
• Greeted customers as the came and as they left.
• Took orders from customers.
• Collected payments from customers.
• Recommended products to customers.
• Promoted special deals to customers
• Matched cash with records.
• Arranged the customers food items on trays.
• Added napkins and condiment to customer food bag.
• Cleaned the premises during downtime
Education
Associate in Nursing
Metropolitan Community College - Kansas City, MO
August 2015 to March 2019
High school diploma
DeLaSalle Charter High School - Kansas City, MO
August 2012 to May 2014
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