Wilsherie Hopson

**** ******** ****

Clarksdale, Ms 38614

662-***-****

adw6ww@r.postjobfree.com

SKILLS & PROGRAMS USED

Microsoft Office, Organizational Skills, Magellan Health Programs, Social, Critical Thinking, Data Entry, Leadership

EXPERIENCE

Russell Cellular (Verizon)- Store Manager

June 2021 - March 2023

●Activate/Set up mobile phones for Verizon, input data, process payments, inform customers about company products and policies, set up customer accounts, greet customers, Manage inventory, Problem Solving, Manage Store Team, Update Marketing Materials

T-ROC/Walmart, West Helena, AR- Certified Wireless Specialist

June 2018 - June 2021

●Activate/Set up mobile phones for At&t & Verizon, input data, process payments, inform customers about company products and policies, set up customer accounts, greet customers

H&R Block, Clarksdale, Ms- CSP

January 2018- April 2018

●Greet clients, set up appointments, confirm appointments with client call backs, offer company services and promotions, maintain mail flow, file, copy, create documents, maintain office cleanliness

MetroPCS, Clarksdale, Ms - Sales Representative

September 2016- August 2017

●Greet customers, create customer accounts, process bill payments, maintain store cleanliness, document inventory, answer store calls, active and service mobile devices, supervised other Associates, informed customers of company products, promotions and basic account information

Center for Psychological Healthcare, Baton Rouge,LA- Administrative Assistant

September 2016- August 2017

●Answered company calls, scheduled appointments, verified billing, processed payments, filed, faxed, copied and created documents for the company, organized and maintained office cleanliness, handled mail flow, input data, sent, received and organized company emails

EDUCATION

Southern University A&M College, Baton Rouge,LA- Bachelors in Psychology/Minor: Music Education

August 2011- May 2015

Coahoma Community College, Clarksdale,Ms- Associates in Psychology

June 2008 - May 2011

CERTIFICATIONS/LICENSES

Flooring Consultant (2016)

Certified Wireless Specialist (2018)