Care Representative Customer Service

Vonda Morris

(***) *** – ****

Email: adw6vn@r.postjobfree.com

Objective

To obtain a responsible and challenging position in the field where my educational and work experience will have valuable application.

Employment History

Shuttle Driver/Dispatcher

Transportation Conception – Suisun, CA

December 2022 to April 2023

Customer Service, Arrive at collection Points to departure, Confirming that all passenger are present, and recording no-show, Load/ Unload passenger on and off shuttle, Ensuring adherence to limits, both seated and standing.

Hospital Security Officer- Mobile/ED Dept.

Allied Security Service – Oakland, CA

December 2019 to Present

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms. ... Maintains environment by monitoring and setting building and equipment controls, responds to alarms and dispatched calls; decides what actions to take based on situation, facts known and position limitations. Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles. Records data such as property damage, unusual occurrences, and malfunctioning of machinery. Reports irregularities such as fire hazards, leaking water pipes. Regulates vehicle and pedestrian traffic at access points to maintain an orderly flow. Responsible for assuring that 100% of all situations are resolved without escalation. Prepares incident reports and takes recommended appropriate follow up actions. Patrol and Observe 3 hospital campus, relief officer, daily reports, register patients, involve in emergency codes, mental health patients, patient care, charting, Epic.

School Bus Driver

Michael's Transportation - Vallejo, CA

November 2019 to March 2020

Transporting student in grade school and middle school, pre-trip bus, daily reports, customer service. The school bus driver's responsibilities include ensuring proper vehicle maintenance, observing safety and traffic rules, and maintaining order among students while they are on the bus.

Special Education Paraprofessional

A Better Chance - Richmond, CA

October 2016 to November 2018

Interacting with special needs student, assisting with basics skills, assisting in job skills, transporting students, charting, daily reports on progress. A special education paraprofessional is a person who works in a classroom setting, under the supervision of a teacher, to provide extra instructional, linguistic, or behavioral support. They may teach students one-on-one or in a group.

Letter Carrier

United State Postal Service - Vallejo, CA

November 2013 to March 2016

Customer Service, A/P, A/R, Delivering Mail, Postal Delivery, Sorting mail including packages, Scanning Mail/Postal, Travel planned routes, collects out going mail along route.

Tax Preparer

Liberty Tax Service - Suisun City, CA

January 2010 to April 2012

Prepare Taxes, A/P, A/R, Customer Service, Daily Reports, Charting, Sorting, In/Out Going Calls, Bank Reconciliation, Bank Deposit. Informing clients or employers on the tax preparation process

Collecting relevant financial records, including pay stubs and income statements

Inputting data from financial records into tax return software or databases

Using applicable federal, state and local tax law to determine deductions and how much each client will pay or earn on the return

Completing and filing tax documents with appropriate agencies, like the IRS, state, and local government entities.

Accounting Clerk

Kelley Service - Fairfield, CA

January 2004 to September 2006

Performed calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records.

Executed daily report analysis.

Compiled and sorted documents, such as invoices and checks, substantiating business transactions. Verified details of business transactions, such as funds received and disbursed, and totaled accounts, using calculator and computer.

Posted details of business transactions.

Computed and recorded charges, refunds,

Checks, account statements, reports, and other records, using typewriter computer. Reconciled bank statements.

Payroll processing.

Education

Academic in-Patient Access Care Representative

Pima Medical Institute – Phoenix

October 2021 to December 2021

CDL in Commercial Driver

Michael's Transportation Academy - Vallejo, CA

May 2019 to August 2019

Academic in Tax Preparer

Jackson Hewitt Tax School - Suisun City, CA

August 2008 to December 2008

Associate in Accounting

Heald’s College of Business - Concord, CA

October 2000 to January 2001

Diploma in Accounting in Specialist

Heald’s College of Business - Concord, CA

October 1999 to 2000

Skills

•CDL-B: Endorsements: P (Passenger vehicles) - S (School bus)) -A (Air brakes), State CA

•Microsoft Oracle, PowerPoint, QuickBooks, SAP, TurboTax, TaxAct, Medical Software

•Excellent Customer Service

•Multicultural sensitivity/awareness

•Mental health awareness

•Analysis skills

•Intermediate to MS Office

•Staff Training and Development

•Researching skills

•Problem solving skills

•Computer Literacy

Certifications

Behavior Assault Crisis October 2016 to Present

Behavior Restraint Crisis October 2016 to Present

Reference upon Request

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