Customer Support Service

ASHLEY

HERMAN

***** * **** ***. *************@*****.*** 602-***-****

Skills Summary

My skills include communication, problem-solving, critical thinking, patience, empathy, and handling customer complaints. Along with multitasking, time management, and experience with technology. I have strong interpersonal skills and going above and beyond for customers.

Education

Paradise Valley Community College Graduated May 2021

Associates in Business – 3.2 GPA

Arizona State University Expected Graduation December 2023

Bachelors in Business – 3.1 GPA

Experience

Fired Pie

Server 2021-2022

I provided excellent customer service to restaurant patrons by presenting menus, taking customers' orders, ensuring their orders are prepared and served correctly, and handling payments. I also had to maintain a clean dining environment, and be knowledgeable about the restaurant's menu items, specials, and promotions. I was also involved in participating in team meetings, assisting other team members as needed, and keeping up-to-date with foodservice industry trends and regulations.

Microsoft

Call Specialist Trainer 2022-2023

As a call specialist at Microsoft I am responsible for providing top-notch customer support for Microsoft products and services over the phone. I assist customers with inquiries, troubleshooting technical issues, and guiding them through various software and hardware functions. I had to communicate and use my problem-solving skills. I was also responsible for documenting calls and updating customer information in the company's database. I worked in a high-pressure environment while maintaining professionalism. I was moved up 6 months working there to a trainer so I got to help the prospective specialist to get ready for their new role.

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