Case Manager Customer Service
Resume:
Charlotte Davis
York, ME *****
*************@*****.***
Willing to relocate: Anywhere
Work Experience
RN
CoreMedical Group - York, ME
September 2019 to Present
RN Hospice Case Manager for office in York, Maine. This is a travel position which will be ending in March, 2020.
RN Case Manager
York Hospital Hospice - York, ME
September 2019 to Present
Manage care for patients in multiple settings for terminal illnesses. Provide support to patient and family dealing with end of life care. Prepare IDG notes on a bi-weekly basis. RN Case Manager
Prime Time Travel Nursing Agency
July 2019 to September 2019
Performed follow up visits for RN Case Managers with as a travel nurse in Baraboo, Wisconsin. RN Case Manager
Affinis Hospice - Gainesville, GA
September 2016 to July 2017
Manage care for terminally ill patients. On call rotation with other staff members for large area. RN
Mountain Lakes Medical Center - Clayton, GA
February 2016 to September 2016
Responsibilities
Administering outpatient treatments per physician orders via infusion clinic. Preparing charts for GI and ensuring H&P recorded on charts. Pre-procedure preparation including starting IV.
Assist physician in pain clinic.
Accomplishments
Assisting, encouraging, and monitoring clients in a variety of healthcare settings. Skills Used
Assessment; lab draws; IV starts; blood administration; IM/SQ injections; IV therapy; wound care; maintenance of PICC lines, central lines, and ports. RN Case Manager
Halcyon Hospice - Gainesville, GA
September 2015 to February 2016
Responsibilities
Case manage terminally ill patients and provide support to loved ones. Accomplishments
Working with a great team and providing support to clients with terminal illnesses. Skills Used
Constantly assessing clients physical, psychosocial, and referral needs. Director of Operations
Regency Hospice/Curo - Hiawassee, GA
August 2014 to June 2015
Responsibilities
Day to day operations of hospice agency with direct supervision of all staff. Completing QAPI reports and striving for clinical excellence.
Accomplishments
Providing support for staff
Skills Used
Active listening, progressive learning, time management, Delta analysis, monthly business budget parameters.
RN Case Manager
Recency Hospice
2007 to 2015
Education
Associates in Nursing
Coastal Georgia Community College
Skills
• Pain control (8 years)
• End of life care (8 years)
• IV infusion (8 years)
• English
• Customer Service
• Hospice Care
• Nursing
• Medication Administration
• EMR Systems
• Hospital Experience
• Hospital experience
• Travel nursing
Certifications and Licenses
BCLS
2017
BLS, ACLS
RN
Assessments
Nursing Skills: Clinical Judgment — Highly Proficient April 2020
Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Highly Proficient
Electronic Medical Records: Best Practices — Highly Proficient April 2019
Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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