Service Representative Verification Specialist

Eneabelle Plumey

URB Bonneville HEIGHTS

D** Calle 4A

Caguas, PR, 00727

561-***-****

**********@*****.***

Experience:

Amerisourcebergen - Remote-Benefit Verification Specialist 05-22 - 08/22

Duties

● Collect and enter data, review insurance claims and appeals, verify benefits, communicate with Pharmacies and Providers and any other reporting Agencies as needed.

Capgemini- Remote-Customer service rep

01/19 - 06/19

Duties:

● Answering outbound and inbound calls from clients and patients. Billing and mailing out payments invoices. Waiora/Javita — Bilingual Customer Service Representative 05/2005 - 04/2018

● Answered and addressed 50+ calls per day assisting customers with their orders and any product questions. Resolved escalated issues with management personnel to ensure customer satisfaction.

● Provided clerical support, to company employees, including filing, faxing and scheduling company meetings.

● Made travel arrangements for company employees.

● Maintained the office by overseeing inventory activities including ordering office supplies for the company.

● Greeted numerous visitors, including VIP’s, vendors and clients. Caribe— Customer Service Representative/ Administrative Assistant

06-1996 - 04-2004 Lajas, Puerto Rico

● Performed general office duties, including answering multi- phone lines routing telephone calls or messages to the appropriate staff.

● Data entry, filing and handling incoming and outgoing mail.

● Coordinated office inventory by restocking supplies and placing purchase orders.

● Greeting incoming customers in a friendly and professional manner.

● Managed office supplies, and maintaining company upkeep.

Regal Perfume and Flowers - Bilingual Customer Service Representative

04-1985 - 09-1995

● Managed a wide variety of customer service and Administrative tasks to resolve customer issues quickly and efficiently.

● Built long time customer relationships and advised customers on purchases and promotions.

● Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving issues on the spot.

● Concluded weekly walkthroughs to ensure the company's upkeep.

● Made a variety of flower arrangements and wrapped and gift boxed.

● Party events planner.

Education

Fashion Industries High School

Essex County College

References upon request.

Contact this candidate