Collection Specialist Customer Service

FIRST NAME LAST NAME

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SCOTT A. FARRAR**508 N. CHEYENNE AVE TULSA OK 74103**918-***-**** EXPERIENCE

**/****-**/****

RAUSCH STURM LAW OFFICES

LEGAL COLLECTIONS ADVISOR

I WAS RESPONSIBLE FOR THE COLLECTION OF PRE-LEGAL CREDIT CARD ACCOUNTS AND THE ADMINISTRATION OF THEIR PRE-LEGAL STATUS TO ENDURE PROPER FILING WITH THE COURTS.

UNEMPLOYED

11/2019-06/2020

THIS WAS THE TIME PERIOD IN WHICH THE LOCK DOWN WAS FIRST BEING PUT INTO PLACE AND I WAS UNEMPLOYED FOR APPROXIMATLEY 6 MONTHS. 08/2018-11/2019

MCCARTHY, BURGESS, AND WOLFF

COLLECTION SPECIALIST

RESPONSIBLE FOR THE COLLECTIN OF BANKING CREDIT CARD ACCOUNTS. WHAT IS KNOWN IN THE INDUSTRY AS “CRADEL TO GRAVE”. MINIMUM CALLS PER DAY WITH GOALS FOR MINIMUM CONTACTS AS WELL. CUSTOMER SERVICE SKILLS WERE A MUST AND STRICT ADHERENCE TO CLIENT RULES, REGULATIONS AND POLICY WERE PARAMOUNT.

2

03/2016-08/2017

UNEMPLOYED CARETAKER

AT THIS TIME AND IN ORDER TO CARE FOR MY FATHER WHO SUFFERED WITH A SEVERE DEGENERTIVE BRAIN DISORDER, AND WHO NEEDED CARE 24/7, I CHOSE TO CUT TIES WITH MY EMPLOYER AND STAYED WITH MY FATHER UNTIL SUCH TIME AS THE DISORDER HAD BECOME TO CHALLENGING FOR ONE WHO HAD NO EXPERIENCE WITH SUCH A THING, AND WAS AT THAT TIME ABLE TO GET HIM A SECURED FACILITY WHOSE SPECIALTY WAS CARING FOR JUST SUCH A PERSON. 03/2016-08/2017

UNITED RECOVERY SYSTEMS

RESPONSIBLE FOR THE RESOLUTION OF BOTH CONSUMER AND COMMERCIAL CREDIT CARD DEBT. REQUIRED TO MEET ALL GOALS AS WELL AS ONGOING COMPLIANCE TRAINS FOR UPDATES ON THE FDCPS, THE CFBP, AND THE TCPA. USING A CUSTOMER SERVICE APPROACH WHEN CONATCTING THE CONSUMER, I WAS REQUIRED TO USE, MAINTAIN AND FOLLOW UP WITH CLIENT POLICY, RULES, AND REGULATION. ATTENDED MANDATORY TRAINING CLASSES IN ORDER TO REMAIN KNOWLEDGABLE ON CLIENT QUALITY ASSURANCE/. 03/2016-03/2017

ASSISTANT LEGAL COLLECTIONS MANAGER

SCOTT LOWERY LAW OFFICES

ASSISTED MANAGER ON ALL DUTIES HELPING TO SET GOALS, DEVELOPED TRAINING METHODS TO ASSIST EMPLOYEES, KEPT UP TO DATE ON CLIENT COMPLIANCE AND TRAINED EMPLOYEES ON SAME. CONTINUED TO BE HELD ACCOUNTABLE WITH MY OWN GOALS AND STANDARDS. CONTINUED TRAINING EMPLOYEES IN CLIENT COMPLIANCE USING TOOLS SUCH AS KPI’S AND OTHER COMPLIANCE TOOLS.

3

04/200*-**-****

THEFT RECOVER SPECIALIST

VANGUARD CAR RENTAL

COMPILED FINANCIAL LOSS REPORTS CONCERNING THE THEFT, RECOVERY, AND SUBSEQUENT FINANCIAL RECONCILLIATION OF ANY OUTSTANDING LOSS OF CAR RENTAL REVENUE, AND/OR ANY COSTS, FINES, OR FEES ASSOCIATED WITH THE LOSS, WHETHER FINANCIAL OR ACTUAL DAMAGES TO THE PROPERY. FOLLOWED UP WITH AREA LAW ENFORCEMENT, FIRE DEPARTMENTS, AMBULANCE SERVICES AND DISTRICT ATTORNEYS OFFICE TO ASSIST IN THE APPREHENSION OF ANY SUSPECTED PARTIES FOR THE LOSSES ACCOURING DUE TO THE THEFT OF THE VEHICLE. AFTER CHARGES HAD BEEN FILED AND AN ARREST MADE, I WORKED CLOSLEY WITH THE DISTRICT ATTORNEY’S OFFICE ALONG WITH ATTORNEYS FOR THE COMPLAINTANT TO ENURE THAT THE COURT CASES WERE FOLLOWED UP ON. IF A JUDGEMENT WERE GIVEN TO THE COMPLAINTANT, AND ALL LOSSES DUE TO THE THEFT AND/OR ACCIDENT OF THE VEHICLE HAS ALL BEEN RECONCILLED INTO A FINAL FINANCIAL AMOUNT, I WOULD THEN WORK WITH ANY PROBATION/PAROLE OFFICERS AND ANY INSURANCE COMPANIES INVOLVED IN ORDER TO ENSURE A REIMBURSEMENT OF SAID MONIES TO THE COMPANY, (VANGUARD CAR RENTALS). 06/2003-05/2006

SCOTT LOWERY LAW OFFICE

HERE IS WORKED FOR SCOTT LOWERY AS A LEGAL COLLECTOR, REGULATED TO LOCATING AND THEN ATTEMTPING TO RECOVER ANY DEBT OUTSTANDING AS PER LAWS, REGULATION, POLICIY, PROCEDURE ON THE FEDERAL, STATE OR LOCAL LEVEL. ALL COMPLIANCE HAD TO BE FOLLOWED AND ONCE ALL AVENUES FOR COLLECTIONS WERE EXHAUSTED, I THEN PREPPED FILES FOR THE ATTORNEY TO FILE SUIT IN COURT TO RECOVER THE MONIES. 05/1999-05/2003

WORKS AND LENTZ ATTORENY OFFICE

THIS EMPLOYER HANDLED SPECIFICALLY MEDICAL ACCOUNTS WITH ALL OF THE MAJOR HOSPITALS AND MEDICAL FACILITIES IN THE STATE OF OKLAHOMA AS OUR CLIENT. AS THESE ACCOUNTS WERE MEDICAL, MORE OFTEN THAN NOT I 4

WOULD ATTEMPT TO CONTACT THE INSURANCE COMPANIES TO RESOLVE ALL ACCOUNTS.

EDUCATION

PONCA CITY SENIOR HIGH SCHOOL

PONCA CITY, OKLAHOMA

1983 –GRADUTED WITH A 3.6 GPA

PLAYED ATHELETICS – FOOTBALL, WRESTLING, TRACK & CROSS COUNTRY AND ACTED AS A MALE CHEERLEADER ON THE CHEERLEADING SQUAD LEADER OF THE CHESS CLUB

PARTICIPATED ON THE DEBATE TEAM

SKILLS

COMMUNICATION SKILLS BOTH VERBAL AND

WRITTEN

ANALYTICAL SKILLS

ABILITY TO MULTI-TASK

YEARS OF DE-ESCALATION TRAINING

HIGH RESOLUTION RATE

LISTENING SKILLS

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