Madeline Weems

*** ******* **** *****

Atlanta, GA 30360

Mobile 678-***-**** adw6re@r.postjobfree.com

Objective

Seeking a position in Customer Service where my experience will be developed and utilized.

Education

University of Phoenix,

4035 S Riverpoint Pkwy

Phoenix, AZ 85040

Bachelor of Science, Applied Psychology, Concentration in Media & Technology.

January 2018 – January 2022

GPA:3.36

West Carteret High School

4700 Country Club Rd.

Morehead, NC 28557

Diploma 1978-1982

Summary & Highlights of Qualifications

Perform job duties independently & collaborate with other team members.

High degree of accuracy and diligence.

An experienced team player, assertive, self-motivated, organized and goal oriented.

Communicate effectively and exceptional problem solver.

Proficient in English and using Internet, E-mail, AS400, CRM, ERP and SAP.

Proficient with Microsoft Office applications, Word, Excel, Outlook, and PowerPoint.

Strong organizational and data management skills.

Ability to prioritize, multi-task, and meet deadlines.

Work Experience

Wipro, Atlanta, GA December 2022 – May 2023

Customer Development Representative

Resolved client issues actively via a timely escalation to meet projects and deadlines.

Efficiently communicated via phone and email.

Developed resolutions by building client and domain knowledge to resolve issues on a first-time call.

Maintained client quality on communications between internal business companies in which adhered to client service level, handle time and customer effort accountabilities.

Executed inquiry resolution and ensured proper documentation and follow-ups.

The Regus Spaces Icon, Atlanta, GA May 2022- August 2022

Receptionist

Managed appointments for clients.

Maintained main lobby access and door services.

Coordinated client services and deliveries. w

Managed phone calls and assisted members with billing, payment invoices, remittances, and credit card payments.

Knowledge of concierge services, guest relations, and practices.

Prioritized multiple tasks and met deadlines.

Atosa Catering Equipment, Atlanta, GA May 2022 – June 2022

Order Clerk CSR

Accounts received are orders that are verified items upon verifying B2B client credit terms.

Confirm receipt and availability of service orders and contracts while quoted freight charges and estimates verified and processed through accounting CRM.

Tactfully applied Freight quotations, shipping orders, and generated Bill of Lading documents for outgoing shipments.

Updated systems for inventory-related tracking documents and all customer-related documents electronically.

Wells Fargo, Atlanta, GA. May 2021 – April 2022

Lockbox Operations Specialist

Processing items in CRM accounting software while verifying credit items, confirming receipt and availability. Timely keying of information, images and documents.

Accurate Data keyed and various edits.

Chime, Morrow, GA. January 2021 – May 2021

Billing Customer Service Representative

Assisting customers with online accounts to pay bills and process orders over the phone or online.

Input orders for customers over the phone and through email.

Made order adjustments on discounts and returns.

Guided customers through the website for account setup, or product information.

N-Court, Alpharetta, GA. August 2019 – April 2020

Collections Specialist Agent

Specializing in assisting with processing court citations.

Specializing in assisting customers with processing water bill payments.

Hartsfield-Jackson International Airport, Atlanta, GA. May 2018 – February 2019

Operations Agent

Provided accurate and courteous information about airport facilities, services, and amenities.

Provided updated facility information.

Change Healthcare, Alpharetta, GA. November 2017 – April 2018

Case Manager & Member Services Representative

Perform outbound calls to inform members about their Medical Savings Program & Medicaid applicability.

Assisted and signed applicants up for state programs.

Performed follow-ups on client documents to be processed in a timely manner.

National Parking LLC, Sandy Springs, GA. November 2016 – February 2017

Concierge

Ambassador showmanship assisting customers with bank card transactions at events.

Resolved customer inquiries.

UPS, Doraville, GA. December 2015 - March 2016

Driver Assistant

Worked assigned schedules and communicated to supervisors and dispatchers.

Exhibited excellent customer service skills.

Navigate and safely deliver packages to businesses and residents.

Allconnect, Atlanta, GA. May 2014 - August 2015

Home Services Consultant

Utilizes consultative B2B selling techniques to present key selling points, features and benefits while remaining focused on the customer’s needs and expectations.

Demonstrates persistence, overcomes objections, and strives to improve skills and sales performance.

Effectively communicates and builds relationships with clients to provide a world class customer experience from opening to close.

Consistently reaching monthly, quarterly, and annual sales objectives.

Comcast Cable, Alpharetta, GA. April 2012 - May 2014

Telemarketing Representative Customer Service Call Center

Facilitate outbound calls to existing clientele, soliciting a variety of products, including High Speed Internet, Digital Voice, and Video service.

Utilize cold calling techniques to generate prospective customers.

Verify quality of services and inform clients of past due bills. Address and resolve client queries in an expedited manner, thus increasing client satisfaction and sales goals.

Academic Achievements

University of Phoenix – Phoenix, AZ

2020 – Current

1.National Society of Collegiate Scholars (NSCS)

2.National Society of Leadership and Success (NSLS)

3.A top 10% of academic achievers.

Coastline Regional Occupational Program – Costa Mesa, CA

1984 Certificate of Banking/Finance

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