T-Mobile, Overland Park, KS

Senior Business Analyst 2020 –2022

Managed system testing activities to ensure system continuity.

Hosted cross functional meetings to keep all stakeholders informed of work in progress and drive milestone completion.

Identified troubleshooting and process improvement opportunities.

Supported deployment and management of LTE and 5G networks.

Managed and resolved customer issues via the user support channel and internal ticketing system.

Ensured data integrity by performing data imports and exports to support business processes continuity.

Sprint, Overland Park, KS

Senior Project Manager 2017 –2020

Managed regression and new enhancement testing for systems used by the National Network Operations organization for cell site build out and decommissioning.

Created overall test plans for System Developers, Product Managers, and end user stakeholder execution.

Coordinated and facilitated testing activities for Site Development, Construction, Engineering, Operations, and Finance and Marketing teams.

Provided system training as needed for stakeholders to ensure successful testing execution.

Sprint, Overland Park, KS

IT Project Manager III 2015 –2016

Managed development of IT data management projects.

Ensured clear project outcomes by gathering, creating, and confirming accurate requirements.

Met or exceeded project completion and deliverables through effective management of development plans and timelines.

Network Operation's Project Manager III 2012 –2015

Created, communicated, and managed overall plan/process with high end customers, vendors and internal officers.

Managed equipment decommissioning project and met all targets 6 months ahead of schedule.

Reached savings of over $10M while monitoring spending of $26M budget.

Managed removal of iDEN equipment from large business customers (Bank of America, Disney, colleges, etc.) .

ERICSSON - Overland Park, KS

Field Operations Support Network Engineer II 2000–2009

Managed projects initiated by Field Operations Support (FOS) throughout project life cycle. Represented Field Operations organizations in weekly status calls and meetings throughout development of project. Maintained individual project plans tracking progress and achievement of project milestones. Created and designed flowcharts and other visual graphics defining process and procedures.

Resolved conflict amongst different organizations by facilitating discussion of issues and attempts.

Determine impacts to organizations within Field Operations by performing project assessments.

Supported Work Force Management (WFM) development project by defining, developing and executing training requirements for 150+ resources.

Wrote, edited, published and revised fully researched / analyzed, user-oriented process documentation and User Guides, Job Aids, and Bulletins.

SPRINT NEXTEL- BUSINESS OPERATIONS, Overland Park, KS 2000 – 2009

PROGRAM MANAGER II

Managed development and implementation processes of Sprint Network deployments (i.e. Clear Wire 4G and VOIP), involving departmental and cross-functional teams focused on delivery of new and existing technologies.

Ensured timely completion of processes for major projects by assembling project team, assigning individual responsibilities, identifying appropriate resources, and developing schedules.

Drove multiple projects from concept through launch through matrix managing cross organizational teams and project managers.

Completed annual review of 600 project initiatives by providing initial process impact analysis and prioritization of existing and/or new project initiatives for key Network Services organizations.

Identified, assigned, tracked and reported EAs for process and documentation changes and account management impacts while serving as Business Operations liaison for Executive Event Analysis briefings.

Developed and managed automated internal database Process Of Documentation (POD) processes for assigning, tracking, and reporting of process and lower level documentation (e.g., SLAs, M&Ps, Job Aids) for new project initiatives.

Managed completion and increase efficiencies thru POD system enhancements, database implementation and timely maintenance.

Additional Related Experience

NATIONAL INTEGRATED SERVICES, Overland Park, KS

Product Manager I

Technical Writer II

INTERNET PASSPORT, Kansas City, MO

Project Manager

Root Cause Analyst Consumer Services Group

Service Assurance Observation Specialist Consumer Services Group Purchase, NY

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