Graphic Designer Customer Service

Luis Manrique

Winchester, CA ***** 626-***-**** *************@*****.***

Professional Summary

Highly creative interactive design and development professional with experience in business development. Critical thinker offering exceptional skills interacting with clients, peers, and stakeholders. Expert user of Flexi Expert and Coral Design. Experienced production leader knowledgeable about powder coating industry practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Dedicated Supervisor with record of accomplishment of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership. Energetic Supervisor with in-depth knowledge of productivity strategies and ability to control expenses to deliver projects within budget. Highly committed professional with record of accomplishment of reducing operating costs with maximum productivity. Dedicated Supervisor with 18 years of experience utilizing limited labor and material resources. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity.

Skills

Customer service

Problem resolution

Team management

Communications

Strategic Planning

Supervision

Project organization

Roland Plotters equipment

Organization

Operations management

Job inspections

MS Office

Work History

Production Manager/Graphic Designer, 03/2003 to Current

Argon Masking Inc. – Monrovia, CA

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Worked with management team to implement proper division of responsibilities.

Evaluated employees' strengths and assigned tasks based upon experience and training.

Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success

Set and managed schedules to give proper coverage to required areas and meet customer service demands.

Set overall vision and provided team leadership.

Introduced team contests and goals to enhance productivity and improve employee morale.

Created various logos for products.

Oversaw and optimized work of 3 plotters performing high-quality designs work.

Resolved conflicts and negotiated mutually beneficial agreements between parties.

Increased customer satisfaction by resolving powder coating material issues.

Drove operational improvements which resulted in savings and improved profit margins.

Culinary Specialist, 12/1998 to 12/2002

US Bataan Navy Ship – Norfolk, VA

Prepared and served food to approximately 300+ Navy and Marine Officers in average 1-hour period.

Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.

Conducted daily inspections of food preparation and dining facilities to verify compliance with health and safety regulations.

Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.

Maintained well-organized the work place to keep work efficient and consistent.

Checked freezer and refrigerator prior to each shift to verify correct temperatures.

Supervised and enhanced work of 8-person team producing more than 900+ plates per day.

Education

High School Diploma: 06/1993

Schurr High School - Montebello, CA

Associate of Arts: Architectural Drafting Technology, 02/1995

National Education Center - Commerce, CA

Bachelor of Science: Business Administration And Management Certificate, 10/2019

University of Phoenix - Tempe, AZ

MBA: Business Administration/ Accounting

University of Phoenix - Tempe, AZ

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