Desktop Support Analyst
Resume:
Vincent L. Davis *********@*****.***
Information Technology
More than 20 years of experience as a proven IT professional in infrastructure, and services for geographically distributed, multi-location companies. Ability to gain instant credibility from users, managers, and colleagues. STRENGTHS
Customer service: Provide excellent service to user community by maintaining procedures and standards set forth by IT Management.
Technical Expertise: Solid understanding of project management, bioinformatics systems, network administration, application support, and telecommunication.
VIP Executive Support: Company Presidents, Directors, doctors, scientific staff Professional Experience
Johnson & Johnson, San Francisco Bay Area Campus, CA – Janssen R&D Company 2018 – Current Information Technology IT Lead of Business Unit Information Technology
• Selected for expertise in IT Operations, Network Administration, Bioinformatics, and System Administration
• Responsible for the support of both business & science user’s IT requirements.
• Collaboration with the technical support team, resolve user IT problems, explain innovative technologies, and present new solutions.
• Maintain a positive relationship with internal business partners by listening, clarifying, and responding effectively.
• Coordinate and lead discussions as point of contact for the on-boarding of new departments.
• Effectively communicate, consulate and support to business partners
• Communicate users concerns through proper channels of issues and findings that impact efficacy and reliability of IT applications.
• Implementation of training programs that meet business goals and improve overall quality and compliance and support.
• Implementation of process and system improvement projects
• Partner with build and run teams of applications as well as infrastructure and automation support teams to achieve the desired reliability to meet business objectives.
• Perform assessments, develop plan, and support models for all science systems.
• Participate in the business planning activities projects and resource planning working closely with Laboratory instrument vendors.
• Execute Vendor optimization strategies and optimized support models.
• Delivery on best practices and solutions to align to standards of Global JNJ IT organization.
• Design, develop, implement, and coordinate systems, policies and procedures.
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational.
• Identify problematic areas and implement strategic solutions in time.
• Preserve assets, information security and control structures.
• Develop and administer system procedures for installation, monitoring, performance utilization, upgrades, backups, recovery, and overall operations for all Lab Workstations.
• Support in the development of custom bioinformatics tools, software, databases, and web applications.
• In constant communication with vendors for additional support, and implementation of new Bioinformatics systems.
• Providing level 4 support to all users, and Lab instruments in multi location's
• Planned and executed deployment of Windows 10 for South San Francisco Campus
• Provided full technical support for all lab computers, and equipment. Contacting scientific equipment support
• Phone and onsite support for all users with computer, phone, or technical issues
• Supporting Android, iPhone, iPads, MDA
• Project research and testing for new products
• Druva computer backup testing and deployment company wide
• Cloud testing, and migration into network
• Calibration file migration into Box Cloud services
• LogMeIn testing, and deployment to all user, and lab computers.
• Management of all images, and imaging software
• Providing training for Box, Dropbox, Druva, LogMeIn
• Contact new vendors to improve network, and pc environment.
• Daily Trend Micro monitoring for potential network, and computer threats
• Monitoring point to point, and Internet speed
Hire Genics / Johnson & Johnson, South San Francisco, CA – R&D Company 2016 – 2018 Information Technology Senior Analyst
• Selected for expertise in Desktop Support, Bioinformatics, and Project Management
• Design, develop, implement and coordinate systems, policies and procedures.
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Preserve assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.
• Develop and implement strategies and protocols for research informatics system development, with emphasis of LINUX OS and bioinformatics tools such as Activity Base.
• Develop and administer system procedures for installation, monitoring, performance utilization, upgrades, backups, recovery and overall operations for all Lab Workstations.
• Advise in the development or adoption of innovative solutions for advanced informatics methods and protocols, such as cloud computing and high-performance computing (HPC), advanced data structures and query tools, algorithms for research analysis, and utilization of business intelligence tools.
• Develop and administer system procedures for installation, monitoring, performance utilization, upgrades, backups, recovery and overall operations for all Lab Workstations.
• Support in the development of custom bioinformatics tools, software, databases and web applications.
• Provide guidance and consultation in technical matters such as network integration, hardware selection, and system configuration for All lab projects.
• Maintain licensing, and service on all bioinformatics hardware, troubleshooting and resolving all issues.
• Evaluate emerging technologies for current projects and future initiatives; applicable to system architecture, data management, and other similar areas.
• Prepare documentation and training to support IT and related processes, lab PC migration, upgrades, and new install's.
• Assist with off-hours maintenance patching and updating activities as related to Infrastructure, and bioinformatics systems.
• In constant communication with vendors for additional support, and implementation of new Bioinformatics systems.
• Support in the development of custom bioinformatics tools, software, databases and web applications.
• Provide guidance and consultation in technical matters such as network integration, hardware selection, and system configuration.
• Maintain licensing, and service on all bioinformatics hardware, troubleshooting and resolving all issues.
• Evaluate emerging technologies for current projects and future initiatives; applicable to system architecture, data management, and other similar areas.
• Prepare documentation and training to support IT and related processes, lab PC migration, upgrades, and new install's.
• Assist with off-hours maintenance patching and updating activities as related to bioinformatics systems.
• In constant communication with vendors for additional support, and implementation of new Bioinformatics systems.
• Providing level 4 support to all users, and Lab instruments in multi location's
• Planned and executed deployment of Windows 7 for the entire site
• Plan and execute deployment of Windows 10 for the entire site
• Provided full technical support for all lab computers, and equipment. Contacting scientific equipment support
• Phone and onsite support for all users with computer, phone, or technical issues
• Supporting Android, iPhone, iPad
• Project research, and testing for new product's
• Management of all images, and imaging software
• Providing training for Box, Druva
• Contact new vendors to improve network, and pc
environment ATOS / Johnson & Johnson Fremont, CA 2012 – 2016 VIP/Executive Senior Desktop Support Analyst
Selected for expertise in desktop support, helpdesk, and customer service.
• End user Administration, Active Directory, Office 365 Support and online configuration, Group Policy System Updates, Remote Support Windows 10/ Win 7, Wireless, Entrust VPN Configuration. Collaboration with multiple departments across the company to identify and implement opportunities to improve business processes., on site and remotely.
• Provide guidance and consultation in technical matters such as network integration, hardware selection, and system configuration for All lab projects.
• Work closely with Executive Admins, Project Managers, Network Engineers, and Vendors, install application and configure and resolve compatibility issues.
• Maintain compliance with department standards for installation, configuration, and maintenance for all computing aspects.
• Management of local and virtual desktops, also responsible for installing, configuration and upgrading all desktops, laptops, and network printers.
• Use of Mobile Email Management (MDM) tools and utilities in setting up senior staff and VIP IBM / Johnson& Johnson, Milpitas, CA 2008—2012 Senior Desktop Support Analyst
Selected for expertise in desktop support and managing daily tasks and ticketing system.
• Password resets, Outlook, and various other applications, support users via remote tool.
• Support Windows XP/Vista Win 7 issues, Active Directory, Security ID, Wireless, VPN setup and PKI Token configuration.
• Field incoming IMAC and SRM requests from end users (Remedy7) via both telephone, e- mail, on site and remotely.
• Prepare conference rooms projectors and setup of network switch and Resolution of connectivity issues.
• Work closely with Project Managers, Network Engineers, System Administrator, and Vendors in install application resolving compatibility issues.
• Supported over 1000 end-users (locally), Managed their local and virtual desktops, and responsible for installing, configuration and upgrading all desktops, laptops, and network printers.
• Applied and used diagnostic utilities and tracking tools in troubleshooting pc workstations. Created and maintained asset management spreadsheets.
• Excellent working knowledge of (PC Hardware, Software Anti-virus McAfee & Symantec, Remote access Cisco client, RDP, VNC, MS Office 2003/2007 products, Altiris Imaging software, Internet Explorer, Ghost, basic trouble shooting skills of Microsoft Active Directory, GPO, Exchange 5.5- 2008).
• Microsoft Exchange server, IMAP3, IMAP4, POP3, HTTP, HTTPS, synchronization support, services restarted advanced troubleshooting skills) TEKsystems / Woodland Memorial Hospital, Woodland, CA 2007—2008 Senior Desktop Support Analyst
• Password resets, Outlook, and various other applications, support users via remote tool. Support Windows XP/Vista issues, Active Directory, Security ID, Wireless, VPN setup and PKI Token configuration.
• Ensure network connectivity at the desktop level, ability to connect to all servers (Domain Controllers - Active Directory, Exchange 2000/2003, DHCP servers, WINS servers, and DNS servers, Symantec Ghost image server and Print & File Servers and perform basic administration, security patches, updates, preventative maintenance.
• Installed, configured and upgraded all desktops / network printers / wireless devices including wireless access points for the new wireless network (Blackberry/Treo/HP installation of managing software [Blackberry Device Manger], Microsoft Exchange server, IMAP3, IMAP4, POP3, HTTP, HTTPS, synchronization support, services restarted, advanced troubleshooting skills).
• Oversaw a team of 5 responsible for installing, configuration and upgrading all desktops, laptops, and network printers, PC Refresh Project Win XP/Win 7 approx.: 1500 combined devises - PC, Laptops, and Network devices [Printers, Blackberries, and Symbol handhelds used in the Pharmacy & Lab Departments].
• Supported doctors, medical staff, and regional account representative. TEKsystems / Saint Mary’s Regional Medical Center, San Francisco, CA 2006 2007 Senior System Analyst / Project Coordinator
• Trained local technicians on configuring Win XP computer medical carts wireless cards, client software and all wireless
• Supported upwards of 1,100 end-users, support end user locally and remotely.
• Managed desktops, responsible for installing, configuration and upgrading all desktops, laptops, and network printers.
• Co-Lead installing, reconfiguration and upgrading all Wireless Access points, IP Mapping Vlan Configuration laptops, and network printers (Re-IP and Refresh Project Win 2k/Win XP.) Setup and configured devices [Printers, Blackberries, and System handhelds
• Ensure network connectivity at the desktop level, maintained ability to connect to all servers
(Domain Controllers - Active Directory, Exchange 2000/2003, DHCP servers, WINS servers, and DNS servers, Pushed and configured Ghost images from server
• Performed administration, updates, preventative maintenance on desktop and Laptop assets
(Removal of cookies, temporary internet files, malware, spyware and virus) Supported and installed the following software's: Meditech, Centricity, PACS, MS Office Suite, Password resets, Outlook, and carious other applications, supported users via remote tool.
• Microsoft Exchange server, IMAP3, IMAP4, POP3, HTTP, HTTPS, synchronization support, services restarted advanced
• Installed, configured and upgraded all desktops/network printers/wireless devices including wireless access points for the new wireless network (Blackberry/Treo/HP installation of managing software [Blackberry Device Manger].
• Vlan configuration, upgraded WIFI A B and G Radios, Mobile and Medical Carts Field incoming help requests from end users (Remedy) via both telephone, e-mail, and in person. Education and Qualifications
Automating Administration with PowerShell Certification, San Jose, CA 2018 LMDW Configuration & Deployment – SUMMIT Learning Management System, Johnson & Johnson 2018 Windows 10 Deployment – SUMMIT Learning Management System, Johnson & Johnson 2017 Science Application Deployment – SUMMIT Learning Management System, Johnson & Johnson 2016 San Joaquin Junior College, CA 2013
Cisco Academy LAN/WAN Professional
Modesto Junior College, Modesto, CA 2006
Windows Server Management and Administration
CompTIA A+ Certification 2006
SAC City College, Sacramento, CA 2005
Windows 7 & Unix Management and Administration
Pacific Technician Institute PC Repair & System Support (Certification) 2001
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