Customer Service Training Specialist/Field Service Engineer

ARTURO BACLAY

************@*****.*** 916-***-**** Sacramento, CA 95831

Summary

An impressive blend of technical expertise, field service and customer service skills. Highly capable technically, interpersonally, and analytically. Proven ability to produce results in diverse and changing environments

Skills

Technical training

Equipment installation

Customer Service

Service repair

People skills

Salesforce (CRM)

ServiceMax (Service software)

Microsoft office suites

Troubleshooting

Problem solver

Experience

Mizuho OSI Union City, CA

Training Specialist

12/2001 – 12/30/2022

Managed technical training in-house and in the hospital environment throughout the United States and international

Provided technical interface between customer and company engineering, manufacturing and program management representatives

Develop training materials including participant workbooks, instructor guides, PowerPoint presentations, and collateral materials.

Provided on-site field technical support, including, but not limited to, end-user problem solving

Performed detailed test and preventive maintenance procedure

Developed and improved preventive maintenance procedure

Troubleshoots and diagnoses electrical, software, and mechanical malfunctions; corrects faults necessary to return equipment to service

Support site management policies, SOPs, Work instructions and other site related documents

Education and Training

Diploma Electrical

Foley Belsaw Institute (Correspondence

•Relevant Coursework: Electrical online course

Certificate in High Vacuum Technology. Cylinder Gases Emergency Response Certification

First Responder Operation Certification

Atmospheric Pressure Ionization Mass Spec). CompuMaster: Certificate of Attendance in Troubleshooting, Maintaining, and upgrading PC. National Seminar Group: Certificate of Continuing Education in Troubleshooting & Maintaining PCs.

Undergraduate Electrical and Electronic Engineering Technology

City College of San Francisco, San Francisco, CA

High School Diploma

John O' Connell Vocational School of Technology, San Francisco, CA

•Relevant Coursework: Radio and TV repair

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