Sheila Gibson

Address: *** **** ******* *** ************, S.C. 29680

Cell: 843-***-****

● Career Overview-

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the company. A Friendly Customer Service Manager with a can-do attitude and willingness to help at all times.

● Core Strengths-

-Active listening Skills -Team management

-Energetic work attitude -Adaptive team player

-Store maintenance ability -Skilled multi-tasked

-Telecommunication knowledge -Great people skills

-Strong problem solving ability -Focused on Customer

-Opening/Closing procedures satisfaction

Accomplishments- Was a Carhop Trainer and Wow Coordinator. Attended an Assistant Managers class in Charleston and Graduated. Became 1st Assistant Manager at Sonic in Kingstree. Acted as an owner operator for sonic trained the General Manager who was taking over at the location in Manning.

-Customer Assistance:

*Worked with company systems such as live support and diligently completed all assigned tasks, working overtime as needed.

-Customer Interface:

*Greeted customers upon entrance and handled cash and credit transactions.

*Assisted customers over the phone regarding store operations, product, promotions, and orders.

-Multi-tasking:

*Cashiered with more than 1 wallet at a time in order to maximize customer flow.

-Work Experience:

*Sonic Manning, SC

(Carhop) 03/2014-2020

-Duties Performed:

*Money transactions

*Deliver food orders

*Make drinks

*Bag orders and make sure every customer has everything they need and leaves with a smile!

*Sonic Kingstree, SC

(1st Assistant Manager) 04/2009-03/2020

-Duties Performed:

*Trained new employees

*Organized weekly sales reports for the sales department to track product success.

*Worked as a team member performing cashier duties, product Assistance and cleaning.

*Expressed appreciation and invited customers to return to the store.

*Responded to service requests and emergency call-outs.

*Assisted customers with store and product complaints.

*Guaranteed positive customer experiences.

* McDonalds Columbia, SC

(Cashier) 06/2012-12/2012

- Duties Performed:

*Provided excellent customer service

*Money transactions

*stock

*Sonic Columbia, SC

(Carhop) 06/2012-12/2012

-Duties Performed:

*Skate and deliver food

*Money transactions

*Great Customer Service Skills

*Sykes Kingstree, SC

(Customer Service Representative) 03/2011-06/2011

-Duties Performed:

*Activate/Deactivate people accounts

*Speak with Customers on a daily basis to troubleshoot issues that occurred with their cell phones.

*Delivered excellent Customers Service

*Meritor (2020-2021) Prep & Assembly

*Stock and assemble parts

*Labeling

*Clean

*Made sure parts got out in a timely manner

Educational Background:

C. E. Murray High School Graduated: 2003(Diploma)

Southeastern Beauty/Barber School Graduated: 2005(Diploma)

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