Service Rep Administrative Assistant
Resume:
Tabatha Wilbon
Buffalo, New York **207
tabatha.c.wilbon@ gmail.com
SUMMARY OF QUALIFICATIONS
Capacity for working efficiently in a fast-paced setting while handling multiple priorities
Successful in negotiating problem-solving solutions for complex issues
Ability to work independently and within a team setting
Detail oriented, driven and quality focused
SKILLS AND ABILITIES
Administrative Assistant
Time Management
Multitasking
Critical Thinking
Customer Service
Receptionist
Communication Skills
Confidentiality
Conflict Resolution
Medical Office
EXPERIENCE
Unit Clerk/ Monitor Tech Kenmore Mercy Catholic Health
Kenmore, NY 12/4/2019- Present
Answer telephones and direct calls to appropriate staff.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet to prepare reports invoices, case histories, and medical records.
Greet visitors and vendors, ascertain purpose of visit, and then direct them to appropriate area of hospital.
Compile and record medical charts, reports, and input doctor’s orders.
Monitor telemetry monitors for patients with irregular heart rhythms.
Assistant/Customer Service Rep, Internal Revenue Service
Cheektowaga, NY 10/23/1999- 8/1/2010
Assisted bankruptcy specialist build cases by researching bankruptcy court databases and print tax account information to support proofs of claim filed in cases.
Input employee and manager payroll.
Ordered office Supplies and reconciled credit card statements every month.
Interpreted and applied tax laws to resolve taxpayer inquires.
Prepared Internal documents to forward to taxpayers, attorneys, and their representatives.
EDUCATION
Allied Health Office Technology: Certificate, Adult Learning Center
Medical Terminology Award: Certificate, Adult Learning Center
Medical Office Assistant: Certificate, University at Buffalo Educational Opportunity Center
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