Customer Service Information Specialist

Nicole Ensminger

**** ********* **. *******, ** *3596 256-***-**** ******.***********@*****.***

RETAIL MANAGEMENT/CUSTOMER SERVICE/ IT TECHNICIAN

Decorated Army veteran hoping to transition from a service led lifestyle to a more fulfilling career that enriches the lives of not only myself but others as well. Spent most of my career in the Information Technology and Customer Service sectors. Concentrated countless hours helping U.S. veterans’ transition to civilian lifestyle, as well as, helping veterans addicted to opiates. Highly motivated and cheerful individual who possesses excellent interpersonal skills, can communicate concisely at all levels, and is a strong team builder. Meticulous attention to detail and reputation for achieving goals on or ahead of schedule and under budget. Now looking for a new position, one that will make best use of my skills, education, and experience that I am able to contribute value in the IT industry.

SKILLS

Extensive knowledge of Business Policy and Business Communication styles and procedures

Profound understanding of LAN and WAN management and maintenance protocols within Technology sector

Understanding of any Microsoft or basic computer program used within a business

Ability to identify and effectively troubleshoot challenges or conflicts

Innovative problem-solver

Network systems design, development, testing, installation, operations, management, and maintenance concepts and methods

Skilled communicator

Conflict Resolution

CERTIFICATIONS

New Horizons Computer Learning Center (*pending certifications – courses taken) 2018

ITIL (IT Service Management) Cert#GR750456801NE

Microsoft Project +*

CompTIA A+*

CompTIA Security + *

CompTIA Network + *

WORK HISTORY

Jacent Retail Merchandising

DSD Sales Representative – Impulse Buy Specialist (May 2022 - Current)

Remote/on-site service – Brandon to Sarasota

•Maintain constant impulse buy services to a territory of 38 stores store chains – Publix, Winn-Dixie, Sprouts, Sav-a-lot, AtHome

•Forecasted supply and demand of merchandise to keep supply stable in stores, as well as, specialized product placement

•Wrote orders and credits

•Logged mileage and hours using specialized software programs such as Movista One.

•Maintained relationships with all store managers and staff

•Build shadow boxes and power panels to highlight and sell more product during seasonal times

•Monitor Sales to decide which merchandise sells in which location

•Daily travel to job sites

•Strategically place product in appropriate location

•Maintained excellent customer service and provided problem solving to meet customers needs

Premium Retail Services

DSD Sales Representative Lindt Chocolate Company (Aug2021 - May2022)

Remote/on-site service – S.Tampa to Sun City

•Built chocolate displays in local grocery store chains – Publix, GreenWise, Winn-Dixie

•Forecasted supply and demand of merchandise to keep supply stable in stores

•Wrote orders and credits

•Logged mileage and hours using specialized software programs such as Movista One.

•Assembled seasonal displays to showcase product for quick sale

Physician’s Assistant, Marketing Manager, Patient Advocate Jan 2019 – Oct 2019

Releaf M.D.; Dr. Kelly King, Brandon, FL

Performed all duties needed by the Doctor on any given business day including IT set up, all office procedures and patient phone calls; managed state prescription requirements; retail sales/payments

Patient Advocate which solved all issues concerning patient; handled patient phone calls

Marketed all public local events where the doctor appeared or spoke including set up of all equipment, marketing the clinic, signing new patients, taking pictures

Dispensary Liaison for Doctor/patients including marketing materials for patients, discounts, customer feedback

Helped veterans addicted to opiates gain access to real medicine that is not lethal in charity programs and events all over Florida

Career Counselor, Jan 2018 – Dec 2018

Career Visions, Tampa, FL

Counseled all students/ETS and rehabilitation U.S Veterans, former and current, on career choice and certification classes

Created specialized resumes for veterans and provided real time assistance in job transitions

Operated and maintained custom databases and specialized computer programs

Conversated and interviewed one on one with every individual that registered at facility

Attended formal job fairs and negotiated jobs with local Tampa recruiters related to military jobs

Payroll Tax Implementation Specialist, May 2017 – Dec 2017

Payroll Data Processing – Tampa, FL

Ran all aspects of the business that pertains to payroll and payroll taxes

Trained on Master Tax, E star, and APEX payroll computer programs

Completed daily uploads in CSV Comma Delimited forms, as well as, create and manipulate Crystal Reports and generate Liability Reports using Adobe txt files

Handled all daily bank transactions online and through QuickBooks

Customer Service Manager, Nov 2015 – Feb 2016

Wal-Mart – Tampa, FL

Supervised all aspects of the business that pertained to the customers

Managed all the cashiers, money, safe, customer complaints, customer inquiries, audits, training for cashiers, cart pushers, door greeters, electronics, garden center, jewelry, automotive

Received training in fraudulent detection and robbery protocols

Counseled all the employees under my authority on any personal issues

Self-Employed Administrator, Jan 2010 – Jan 2013

United States Navy – Fayetteville, NC

Edited already translated Japanese documents improving graphics and adding translations to graphics in NTSM Navy Technical Manuals using Adobe Illustrator

Contracted IT jobs through different individuals for side income

Created and maintained web pages in HTML format

25B - Computer Information Specialist, 2001 - 2010

United States Army

Lead group network plans and workstations for the U.S. Department of Defense

Held a Secret Security Clearance to maintain integrity of secret information and accountability of soldiers

Maintained all components of a network, assigned new IP schemes for workstations, created LANs from scratch

Executed combat protocols and procedures needed for U.S. wartime efforts

EDUCATION

Bachelor of Business Administration in Computer Information Systems: May - 2006

University of North Alabama – Florence, AL

Leadership Honors Symposium (Jan 2005)

Outstanding Academic Achievement and Leadership (Mar 2005)

Academic Achievement (May 2002)

Delta Mu Delta Honors Society (Apr 2006)

Alpha Theta Chi Honors Society (Mar 2005 – May 2006)

Certified Computer Information Specialist Training: July - 2007

United States Army – Ft. Gordon Augusta, GA

US Army Honor Graduate (July 2007), Leadership Student

Associates of Science Degree in Computer Information Systems: May - 2003

Northwest Shoals Community College – Muscle Shoals, AL

Academic Achievement Award (May 2002)

NWSCC Honor Society (May 2000 – May 2003)

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