Service Representative Packing Boxes
Resume:
JONATHAN U. HOPSON
INDUSTRIAL SPECIALIST
La Vergne, TN 37086
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OBJECTIVE
My main objective is to land a full-time job as either an industrial specialist/analyst or in warehouse/project management. I display an innate leadership style when tasked with directing others. My expertise is professional customer service, inventory oversight, quality control and account management.
EDUCATION —
EXPERIENCE
East High School
Memphis, TN, May ‘15
HS Diploma, GPA: 3.5
● Honor's Society 2012-2015
● Debate Team
● Member of the Junior Reserve Officers Training Corps 2011-2015
K E Y S K I L L S
●6 Years Customer Service Experience
● 6 Years Inventory Experience
● Clerical/Computer Literate ● Intermediate Filing and Data Archiving Experience
● Project Management
● Efficient in Microsoft Excel, Office, PowerPoint, and Word
February 2023 – Present
Quality Supervisor • DX Enterprises
●Responsible for supervising, managing, and motivating team members daily.
● Monitor team performance and report on metrics
● Collaborate with in-house quality engineers on processes for new job sorts
● Bill customer for all in-house quality sorts done by direct reports at end of shift
June 2022 – January 2023
Quality Auditor • Superior Communications
●Verify and bring resolutions to outgoing orders that have been flagged with discrepancies
● Track and locate palletized product to check for damage, labeling or other miscellaneous inadequacies before being stored into inventory
● Place both production and high priority orders on hold to do meticulous quality checks before outbound process continues
November 2020 – May 2022
General Laborer • Contractor • Express Employment Professionals
●Completed shipments by processing and loading orders be it pallets, trucks or docks
● Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area.
● Assisted with training of newly employed workers in various departments—most notably inbound.
March 2019 – November 2020
Customer Service Representative • 7 ELEVEN
●Daily displayed explementary hospitality to customers with greetings, assistance in store shop and register needs
● Processed cash and electronic payments from customers
● Provided accurate and valid accounts of shift including lottery, monetary, tobacco and shift issues reports
January 2018 – February 2019
Accounts Payable Specialist • ServiceMaster
● Completed payments and controlled expenses by receiving, processing, verifying, and reconciling invoices
● Reconciled processed work by verifying entries and comparing system reports to balances
● Issued stop-payments or purchase order amendments
May 2015 – January 2018
Inventory Operations Specialist • Nike Inc.
●Monitored inventory adjustments and other transactions throughout the facility
● Reconcile inventory balances between all systems, including Warehouse Management System (WMS), financial and order management inventory data bases.
● Reviewed, adjusted, and balanced inventory in SAP
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