Amandeep Singh

* ******* ***** ******** **** Scotia B5A 4R9

902-***-****

adw6j9@r.postjobfree.com

A reliable, collaborative and friendly associate with reputation for accuracy and high customer service standards is seeking a part time or full time job. Excellent record of effectively handling sales and maintaining proper records.

Experience

McDonald’s Barrington Nova Scotia (Sept 2021 to Jan 2023) And McDonald’s Yarmouth Nova Scotia (Feb2023 till present) - Shift Manager/Swing Manager

Customer interaction and service.

Monitoring performance of crew members during shift hours.

Planning and Inventory management.

Monitoring food safety, security and profitability

Concentrix Glace Bay Nova Scotia (June 2020 to Sept 2021) - Customer Service Advisor

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain broad knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services

Track, document and retrieve information in call tracking database

Walmart Sydney Nova Scotia (March 2020 to Sept 2021) – Deli Associate and Bakery Associate

Fulfillment of stocks of different products of bakery and Deli department

Working as a deli associate

Marking down price tags of expiring products as on date.

Maintaining cleaning

Availability

Mon to Sun -4:00 am to 5p.m OR Overnights

Skills and Proficiencies

Good Customer Service

Patient dealing of Public Relations

Good in Adaptation, Leadership and Teamwork

Thorough knowledge of Word and PowerPoint

Persuasive and Effective Communication

Skilled in Multitasking

Effective Time Management

Solving problems Analytically

Education

Institutions

GPA

September 2018 - May 2020 Cape Breton University

B. Tech (Engineering Technology, Petroleum) NS

(CANADA)

2.6

May 2011 -May 2015 Punjab Technical University

B. Tech (Total Quality Management) Mohali, Punjab

(INDIA)

3

References:

Available if asked

Contact this candidate