Service Representative Forklift Driver
Resume:
Ms. Alma L. Allen
785-***-**** (Anytime)
Personal Details
Date of Birth: March 3, 1963
Status: Divorced, 2 Children
Address: ***** ********* ****, **** *******, VA 22060
Work Experience
Paraprofessional Teacher (Jul. 2021 – May 2022)
Unified School District (USD) 305, 501 W. Cloud St., Salina, KS 67401 Achievements/Qualifications
USD 305 Elementary and Secondary Education Act for a Title 1 Paraprofessional – ParaEducator PD Now certification (40 hour course) Duties/Responsibilities
Assist with instruction to students in all elementary grades in a one on one manner
Focused primarily on specific areas of behavioral, math, reading
Special emphasis on instruction assistance to students with mental and physical challenges
Implement teacher instructional plans to ensure student success Manager (Jan. 2020 – Jul. 2021)
McDonalds, 701 Broadway, Salina, KS 67401
Achievements/Qualifications
Completed basic and advanced Management Programs Duties/Responsibilities
Fulfilled responsibilities of opening store several days a week
Made schedules for entire crew other than store manager
Ran the store with 11 15 employees at a time
Maintained exceptional customer service
Counted money at end of shift to prepare deposits
Hired new employees and fired employees as necessary
Completed all inventories to standard and within allotted time
Made sure crew was following safety/security procedures
Computed profit/loss numbers
Knowledge of all jobs and shifts procedures was a must for last minute personnel shortages
Line Worker (Aug. 2019 – Jan. 2020)
Tony’s Pizza Plant, 3019 Scanlan Ave., Salina, KS 67401 Achievements/Qualifications
Completed Bio Hazard and HAMZAT Training
Completed all necessary Safety and Security Training Duties/Responsibilities
Working knowledge of all positons on the line required
Moved to new position every 30 minutes
Maintain safety at all times when working with necessary machines
Always wore proper PPE in accordance with factory guidelines Swing Truck Driver (Jan. 2017 – Aug. 2019)
Exide Technologies, 413 E. Berg Rd., Salina, KS 67401 Achievements/Qualifications
Qualified as a swing truck driver
Qualified as a forklift driver
Duties/Responsibilities
Used local computer system to move pallets of batteries from one status to another
Managed pallet location for logistical purposes
Received and actioned messages from pickers who needed batteries moved to ship to consumer in a timely manner
Position required little to no supervision which mandated excellent time management and prioritization skills
Forklift Driver (Jun. 2014 – Jan. 2017)
Advanced Auto Parts Distribution Center, 3633 S. 9th St., Salina, KS 67401 Achievements/Qualifications
Qualified as a forklift driver
Qualified as a stock picker driver
Duties/Responsibilities
Moved parts to the shipping line for final QC before shipment to consumer
Conducted inventory of product returned from consumer for various reasons
Placed returned products that could be reallocated to another consumer in the correct location on shelf
Conducted daily inventories of select areas within the Distribution Center to be consolidated and turned in weekly
Customer Service Representative – Cell Phone Ins. (Feb. 2011 – Jun. 2014) Asurion, 440 S. 10th St., Salina, KS 67401
Achievements/Qualifications
Qualified for every bonus while employed there
Duties/Responsibilities
Met monthly quality call goal
Stayed within monthly handle time goals
Took at least 1000 calls per month to qualify for bonuses
Had above average customer service skills
Ability to multi task between several screens and programs was a must
Time management skills were a must due to working from home
Answered calls within a designated time frame
Had a good knowledge of 2 different companies policies (AT&T and T Mobile) Customer Service Representative – Credit Card Ins. (Aug. 2010 – Jan. 2011) Results Co., Mid State Mall, Salina, KS 67401
Achievements/Qualifications
Qualified for every bonus while employed there
Duties/Responsibilities
Met and exceeded all monthly quotas
Took at least 700 calls per month to qualify for bonuses
Multi tasking between screens and applications was a must
Required excellent customer service skills
Assistant Manager (Aug. 2009 – Jul. 2010)
Burger King, 1802 N. Washington St., Junction City, KS 66441 Achievements/Qualifications
Completed Basic and Advanced Management Programs Duties/Responsibilities
Made schedules for entire crew other than store manager
Ran the store with 11 15 employees at a time
Maintained exceptional customer service
Counted money at end of shift to prepare deposits
Took deposits to bank and filed receipts
Hired new employees and fired employees as necessary
Completed all inventories to standard and within allotted time
Made sure crew was following safety/security procedures
Computed profit/loss numbers
Knowledge of all jobs and shifts procedures was a must
Education
Hutchinson Community College
o 2000; Hutchinson, KS
o Long Term Care Medical Records Certification
Barton County Community College
o 1999; McPherson, KS
o Activities and Recreational Therapies in Long Term Care Certification o Social Service Designee Certification
International Correspondence Schools
o 1990; Salina, KS
o Child Day Care Certification
Salina Vo Tech
o 1989; Salina, KS
o CNA/Home Health Aide Certification
City/County Building
o 1985; Salina, KS
o Received GED
Grace Baptist Christian School
o 1973 1979; Salina, KS
o Completed grades 4 10
Professional References
Ashley Boyer
o 10004 Middleton Road, Fort Belvoir, VA 22060
Judy Houser
o Salina, KS
Genia Forsey
o Salina, KS
Michael Shirk
o Salina, KS
Lisa Hall
o Salina, KS
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