Service Representative Customer

Luis Cortes

IT Support Specialist

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312-***-****

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**************@*****.***

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Chicago, IL 60647

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CAREER OBJECTIVE

Detail-oriented and dedicated professional seeking an entry-level IT support position to leverage my strong multitasking and prioritization skills, technical knowledge, and customer service background. Currently studying to pass the A+ certification exam.

EXPERIENCE

ASSISTANT MANAGER, Chicago, IL

Planet Fitness, November 2021-Present

Creating customer private information in the system

Organized billing and invoice data, prepared accounts

Identified customer accounts, archived and canceled

Organized and counted inventory, entered data into the spreadsheet in the system

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CUSTOMER SERVICE REPRESENTATIVE, Chicago, IL

Xport Fitness, July 2020-Present

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Responded to telephone inquiries and complaints following standard operating procedures.

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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PERSONAL TRAINER, Chicago, IL

Xport Fitness, July 2020-Present

Responsible for achieving personal client goals

Organized six-month workout routines for clients

Created and archived customer information related to weight loss

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CUSTOMER SERVICE REPRESENTATIVE, TEAM LEAD OF BILINGUAL, Chicago, IL

Saint Mary, April 2019-July 2020

Handled high emergency level calls

Responsible for answering a high volume of calls

Communicated with head house manager for code calls

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CUSTOMER SERVICE REPRESENTATIVE, Chicago, IL

NTT Data, November 2017-April 2019

Collected and analyzed private customer information

Provided financial advice for personal properties in the City of Chicago

Used critical thinking and interactive analytical reporting tools to assist managers and clients in understanding and tracking property finances

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EDUCATION

HIGH SCHOOL DIPLOMA

Aspira Early College, January 2006

SKILLS

Strong verbal and written communication skills

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Microsoft Excel

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Typing speed: 45 WPM

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Accuracy and attention to detail

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Time management and organization

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Staff Supervision

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Staff Management

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Customer Relations

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CERTIFICATIONS

Google IT Help Desk Fundamentals (2022)

Google Data Analytics Professional Certificate (2022)

Google Introduction to Networking and Storage Professional Certificate (2022)

Comptia A+ (expected Summer 2023)

LANGUAGES

Spanish

Bilingual

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