Guadalupe Morgan

*** *. ******* *** #*

Upland, CA 91786

adw6e7@r.postjobfree.com 626-***-****

COVID-19 Vaccine:

Moderna: 01/2021 & 02/2021

Booster 01/2022

Objective:

Dedicated Case Management/Intake Specialist with motivation to maintain customer satisfaction contribute to company success. Excellent Communication skills. Strong organization skills. Fast Learner with a wide range of practical skills to obtain employment in an environment that supports the opportunity to advance and offer the ability to strengthen and increase my skills.

Skills/Core Competencies

Data Entry, Microsoft Word, Power point, Excel, Email, Fax, Proof Reading, Data Analysis, Outlook, Bilingual, Excellent Driving Record, Calendaring, Customer Service

Helpline Youth Counseling/Liberty Community Plaza

Event/Coordinator 04/04/2022-present

Schedule Private, Los Angeles County, Profit and Non Profit Events. Manage the calendar for events with HYC and handle all inquiries, questions, phone calls. I assist Community Members with the scheduling, planning, paying and overseeing events. Scheduling security guards, cleaning service, set up and bring down equipment for the events. Maintain personal information files, update financial logs, spreadsheets of finances for each event. Make flyers and posters and sent emails. Do purchase orders for Security Guards, and cleaning services, make sure we have cleaning supplies, emails to follow up with community members. At times I work late night and Saturday events and do Outreach when needed and maintain and updated bulletin board.

USAME, LLC

Intake Specialist 4/2020-present (on call)

Received inbound calls and gathered information to determine if lead was qualified. Respond to online inquires such as email and live chats. Conducted client intake on or off site to accommodate potential new client. Collect and process paperwork for new and prospective clients, obtain medical and police report. Off-site intake/ sign up meetings included after business hours, weekend and holidays. Work directly with Co-workers involved in the management and support of intake cases. Bilingual, Flexable

Youth Care Worker/Intake Specialist

Project Hope 05/2021 to 11/2021

Ensures consistent implementation for each individual. Entered Duties included entered client’s data into the database. Strong attention to detail, work independently ability to handle multi-task. Review and ensure proper documentation. Enter client’s information into the system. Set up appointments Schedule zoom meetings. Participating in developmental activity, life skills, recreation activities. In line with federal regulations conducts intake procedures within 24 hours of entry to the program. Ability to supervise large numbers of housing residence and provide with all necessities to insure a warm stay and safe return to their homes.

Domestic Violence Advocate/Case Manager

St. Johns Well child and Family Center 01/2020-04/2020

Conducted intakes and risk assessments on domestic violence victims in order to measure level of violence. Provides support and resources to domestic violence victims to help break the cycle of violence. Assisted clients with safety planning and problem solving. Accompany clients to legal proceeding and being present with them during a sexual assault examination. Assisting in retaining a restraining order, emergency shelter, food and clothes for women and children. Advocate for clients to landlords regarding relocation. Provide crisis management to those affect with drugs/alcohol dependencies. Provide referral for counseling support groups, financial assistance housing and employment. Administer medication to client that stayed in a domestic violence shelter.

YWCA/Wings Shelter, West Covina

Domestic Violence Helpline 06/2019-01/2020

Worked weekend and overnight shifts at a domestic violence shelter providing counseling and administrative support and answering crisis phone calls. Counseled callers and contacted law enforcement when necessary. Counseled resident and made sure their housing needs were met. Kept resident medication secure and administer them as needed. Assisted them with job placement (resume writing), interview skills, etc.) finding more permanent housing and contacting legal services. Assisted with childcare when needed.

Legal Secretary/Floater

Graiwer & Kaplan, Los Angeles 04/2016-05/2018

Legal Assistant and floated helping 10 secretaries to catch up on their workflow. Scanning documents, setting clients up with an MPN, verifying insurance, sending contact letters, faxing, copies, and subpoena of records. Set up appointments with the attorneys and interpret. Various responsibilities that include Workers Compensation file handling.

Diploma

Benjamin Franklin High School - Los Angeles, CA (1992)

Domestic Violence Training Certificate 40 hours

Domestic Violence 101 certificate 8 hours of completion

CPR Training Adult, Child and infant, Pediatric CPR/AED & First Aid (certification # Certifications

HOME Care Aide #751-***-****

CPR- AED and First Aid Certificate # 157************

References available upon request

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