Call Center Test Engineer

Darin Lloyd

*************@*****.***

Cell #: 202-***-****

Technical Skills / Knowledge

Databases

Oracle

SQL Server

Sybase IQ/ASE

Operating Systems

Bourne-Again Shell(BASH)

GNU

Unix

Linux

Korn shell

C shell

IOS

Android

Windows 7/10

Programming Language Environments & Tools

Java/J2EE

Business Objects

Crystal Reports

Sauce Labs

HTML

REST API

Postman API

SoapUI

JIRA

Share Point

Amazon Web Services (AWS)

Rational Automated Tools

e-Commerce

Web Inspect

OTT Platforms

Quality Center 12 ALM

Quick Test Professional 8

Version One / Agile

Education

Bachelor of Science, Computer Science

Bowie State University

Professional Training

Principles Of Rational Unified Process

Quality Assurance

Skills Summary

Professional Information Technology experience as a Sr. Software Quality Assurance Test Engineer specializing in Enterprise-Wide and Web applications. Experience performing system and mobile device testing on Video, Commercial, Transportation, Call Center, Government, Business and Financial systems on multiple hardware and software platforms. Specializing in Agile, Waterfall, and Iterative testing methodologies.

Project Experience

Conduent, Inc. 12/16 – Present

South Eastern Pennsylvania Transit Authority

Sr. Software Quality Assurance Test Engineer

Work on complex projects within the transportation industry utilizing knowledge of software testing, analysis concepts, practices, and procedures. Testing of functional and performance test scenarios in support of an integrated multi-platform system supporting high volume transaction processing across distributed data acquisition points.

Management devices using Global Services Management (GSM) software. Generate highly detailed analysis Crystal reports within transportation systems verification and validation projects in a fast paced environment. Write test plans and procedures from User Story’s to support functional testing of the Responsive WEB Call Center application and the back-office MySQL. Perform requirements analysis to generate traceability to test cases, and procedures for complete test coverage.

Execute software testing and systems analysis of large integrated computer systems, IVR testing, mobile devices (Android, IOS, MacPro, iPad) software and specialized hardware, as well as integration to external systems. Design, develop and maintain commissioning test suites providing functional and performance validation. Perform testing of RF ID systems and financial systems for a large scale transaction systems for state and local transit agencies.

XLA, Inc. 10/15 – 11/16

National Archives And Records Administration

Sr. Software Quality Assurance Test Engineer

Generate test cases and test scripts in Rational Quality Manager (RQM) for both regression and acceptance test plans. These plans cover all user stories ready for the data processing environment archives. Perform Quality Assurance and Software testing following Agile and Waterfall methodologies for a broad range of technologies and application platforms such as Web-based applications and client server environments

Performed test case and test script execution in RQM for Acceptance Test Iterations

Produced Test Case /Test Script exports out of RQM against IBM System Integration Test for ERA 2.0 Phase I report

Develop complex test cases from technical requirements documentation

Design and document detailed test strategy approaches for new systems.

Performance testing of web applications

Perform System integration and acceptance testing of medium to large government COTS/GOTS systems

Travel Channel / Scripps Networks Interactive. 6/13 – 9/15

Internal Data Resources, Inc.

Sr. Software Test Engineer

Responsible for performing functional testing, video systems, security, integration, black box and regression testing using an Agile Methodology. Perform various levels of system testing on multiple platforms, including mobile devices for designated modules of our product. I’m energetic, intellectually-inquisitive, and work well in a collaborative team environment. Work with the product team to support high scale custom ad driven web sites (Travel Channel, Food Network, DIY Network, Cooking Channel, and HGTV), and demonstrated knowledge of typical web services. Interface with business and product management personnel as well as the product development team to help refine understanding of product requirements throughout the product lifecycle, and facilitate user acceptance and final product handoff.

Perform video system test with multiple browsers (i.e. Internet Explorer, Firefox, Chrome, Safari) to ensure product compatibility. Utilize Sauce Labs software to perform cross browser/ OS combinations.

Perform Mobile Device testing on: iPad, iPhone, iPod Touch, Kindle, Droid (Galaxy, Razor, etc.).

Manage the Test lab and support users on desktops, laptops, Mac’s, and mobile devices.

Integration testing with external applications such as Facebook, Google Drive, Flickr, Instagram, and Picasa.

Participate in the bug review process, which includes identifying, documenting and following through on bug triage through the defect lifecycle.

Actively participate in daily Scrums and project planning meetings.

Perform product validation in all phases of the SDLC, including requirements, design, implementation, integration, QA, and delivery.

L-1 Identity Solutions 2/12 – 6/13

Sr. Software QA/Test Engineer

Responsible for executing project testing activities for the software engineering team working in an Agile/Scrum environment. Provide expert guidance to department and project team members on test planning, test script creation, test methodologies, data staging for testing, capturing and evaluating test results to achieve quality results within the planned testing schedule. Interface with product owners, developers, subject matter experts, and consultants in order to understand product features and create robust, comprehensive test plans to verify functionality. Coordinate work between the staff, other Scrum teams, and the product owner. Develop functional tests in partnership with developers for continuous regression testing. Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.

Booz Allen Hamilton, Sr. Consultant 11/09 – 1/12

GSA, Sr. Software Test Engineer

Perform Software Testing on multiple Business Intelligence systems. Focus on process improvement for testing Web applications, and Enterprise-Wide applications. Created and managed test cases utilizing Quality Center. Produced and modified System Test Plans, Crystal Reports, test scripts, test cases and procedures. Performed Regression testing on Java and .NET applications with Sybase, and SQL Server back-ends. Review technical design documents, and requirements documents to produce Requirement Traceability Matrices.

UNISYS Corp., Sr. Consultant 05/05 – 11/09

GSA, Sr. Software Test Engineer

Perform Software Testing on complex business systems. Focus on process improvement for testing Web-based, Web-enabled, Mainframe, and client server applications. Produce and modify System test plans, test scripts, test cases and procedures. Perform regression, black box, and functional testing on Web-enabled, PowerBuilder and J2EE applications with Sybase backend. Utilize TRAC, and Merant Tracker to track system change requests, and record system defects. Performed data verification of application front-end transactions in Sybase tables. Reviewed technical design documents to assess system requirements and functionality.

Systems Engineering Services Corp. 08/04 – 04/05

American Red Cross, Sr. Software Test Engineer

Developed Requirements Traceability Matrix and System Test plans. Performed System, Regression, and Black Box testing on Web-based Oracle Java applications that support American Red Cross Blood Drive systems. Performed requirements analysis and mapping. Conducted code walkthroughs with development. Performed Wireless Testing of Java/J2EE applications with SQL Server back-end. Worked with Project Managers to develop testing schedules. Interacted with the Configuration Management group to check-in/out testing software, documents and artifacts. Performed back-end testing using SQL. Managed test cases and procedures and produced test analysis reports using Mercury Test Director.

AOL Time Warner, Inc. 04/02 – 07/04

Sr. Software QA Engineer

Responsible for testing features of the America Online mail system and modules of the AOL Instant Messenger program. Perform white box, black box, integration, and regression testing of all assigned business areas. Wrote test plans for various projects. Perform client and host software testing across all windows operating systems over broadband and narrow band connections. Prepare and execute detailed test scripts from analysis and requirements documents.

MYTA Corporation, IT Consultant 03/00 – 04/02

MCI Worldcom

Sr. Software QA Engineer /Test Lead – Developed project and test plans. Performed integration, system, and User Acceptance testing on a WEB-based applications (JSRMS, and Activation Manager) that support MCI/WorldCom's order tracking and Provisioning systems. Performed requirements analysis with stakeholders. Conducted code walkthroughs with development. Work with release managers to develop testing schedules. Interacted with Configuration Management group to coordinate environment and code changes.

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