Customer Service Warehouse Employee
Resume:
JUAN J. FERNANDEZ NEGRON
**** ** **** *** *****,FL 34475
Email: *******************@*****.*** Cell: 352-***-****
SKILLS & ABILITIES
–Shipping and receiving
–Automotive logistics and procedures
–Process improvement
–Customer service-oriented
–Diagnostics knowledge
–Ground an air transportation
–Shipment consolidations planning
–Cost reduction and effective
–Word, Excel and Power
–Microcat catalog parts
–Aps system
EXPERIENCE
Administrator Leader, Toyota de Puerto rico 6/2012 To 3/2019
–Exceeded specific team goals and resolved issues, collaborating with staff to share and implement customer service imitative
–Maintained physical record an digital databases
–Managed daily office operations an equipment maintenance
–Manages the reception area according organizational standers or appearance and cleanness
–Made copies, sent faxes and handled all incoming and outgoing correspondence
–Answered and directed telephone calls to the appropriate personal
Team Leader, Toyota de Puerto Rico 05/2000 To 6/2012
–Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
–Analyzed employee workloads to meet seasonal fluctuation needs
–Delegate tasks to team member to optimize productivity
–Provided leadership and direction for employees, supervision activities to drive productivity and efficiency
–Resolved product issues and shared benefits of new technology
–Communicates policy violations to the leadership team in a timely manner
Warehouse Employee, Toyota de Puerto Rico 4/1999 To 5/2000
Selected the appropriate cleaning chemicals and supplies to complete tasks
–Ensured damaged precuts ware identified and remove when received
–Drove team performance through effective training, coaching and motivation of line employees
–Maintained cleanliness and sorts products for loading.
Warehouse Picker, Toyota de Puerto Rico 3/1996 To 4/1999
–Evaluated and reconfigured system to support customer service and operational goals
–Monitored department performance data identify and avoid potential risks
–Inspected product load for accuracy and safely transported it around the warehouse
–Stacked and transported all overstock to storage areas
–Unloaded cargo from truck with forklift and a pallet jacks
–Coordinate with freight forwarder to expedite information shipments
–Forecasted work force requirements base on daily workload an company targets
EDUCATION
Joseph Keefe Teck – Framingham, MS- Diploma Degree
Machine Shop
REFERENCES
Maricel Ramos
Manager – Toyota de Puerto Rico
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