Appointment Setter Call Center
Resume:
ANDREA RAZON
**************@*****.***
STRENGTHS
Patient
Hardworking
Persistent
Loyal
LANGUAGE
English • • • •
Tagalog • • • • •
Cebuano • • • • •
EXPERIENCE
APPOINTMENT SETTER – NETTI WORLD
October 10, 2022 – May 5, 2023
Selling Web Dev Campaigns
APPOINTMENT SETTER – PROMINENT OUTSOURCE
September 5, 2021 – September 30, 2022
Book an appointment for policy and non-policy holder. Uses Calendly in booking.
ASSISTANT BUSINESS MANAGER – PMAXGLOBAL
PHILIPPINE BRANCH
June 2017 – August 2021
Directly manage a team of 40 or more agents, including significant input in hiring, appropriate discipline, discharge, and assuring input correctness. Helps maintain a good team and working environment, e.g., providing appropriate motivational techniques to promote team building and to increase team and Call Center morale.
PROJECT SUPERVISOR – SSI PHILIPPINES INC.
September 201 – April 2017
Manages projects in a quantitative standard to the clients’ approval and management guidelines.
Performs the task of ensuring that projects are in shape to finish and their quantitative aspects that goes with them.
QUALITY ASSURANCE TEAM LEAD – SSI PHILIPPINES
August 2011 – September 2014
Analyze error trends and patterns to provide formal observations and recommendations.
Ensures QA talk is carried out to the entire staff and any updates is cascaded properly before implementation (this includes documentation) Ensures regular calibration sessions are done consistently. QUALITY ASSURANCE SUPERVISOR – SSI PHILIPPINES
October 2008 – August 2011
Ensures that agents adhere to the standards of quality set by the management by providing training and coaching.
Addresses agents’ QA related concerns in timely manner
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