Call Center Operations Intern
Resume:
Kevin Gordon
Akron, OH
********@*****.***
Work Experience
Real Estate Consultant-Jdas Properties llc
October 2019-Present
Consult for AMC Development
Independent Real Estate consulting
Property Manager-Vision Real Estate Akron, OH
April 2016 to September 2019
Managed Apartment building
Coordinated Repairs to units
Showed and leased units
Collected rents and managed Bill payments, invoicing and rent rolls Coordinated Evictions with filing and scheduling Move outs Handled issues with Tenants and maintenance
Acquisition Specialist DNF Gap Funding - Akron, OH December 2013 to January 2016
Found properties to acquire
Negotiated Contract Price
Coordinated Closing
Recruited-Contractor
Project managed renovations to properties
Recruited Sales Agent and negotiate Disposition terms Real Estate Broker-REO Specialist
KDG Real Estate
October 2008 to July 2011
Added a Broker License in 2010
Maintain Relationship with Asset Management Companies Maintain listings from start to finish including but not limited to Occupancy checks, Cash for Key negotiations, contractor/preservation management, photos, Monthly Broker Price Opinions etc
Coordinate with Buyer Agents, Asset Managers selling properties Real Estate Agent
KDG Real Estate
October 2006 to January 2010
Started REO division of Great Choice Realty
Network with Asset management companies to procure listings Manage REO listings
Keep Asset Managers up to date with weekly/Monthly tasks Represent Seller as listing agent, Negotiate contract, Follow through on Closing of properties
Represent Investor's with buying properties
Telecommunications Operations Specialist
Progressive Insurance
January 2001 to January 2004
Worked in a 24/7 oncall Team environment to always keep all systems go! Collaboration with vendors, colleague's and fellow employees of the company to up keep billions of dollars of equipment
Troubleshoot, Maintain Phones and Computer Network. Primary nationwide support guy for Wireless, RightFax And Audio Bridge issues. Recommended and implemented New process improvements and upgrades to telecommunication systems.
Documented new fix discoveries for future reference. Trained New hires on specific platforms.
IT Operations Intern
First Communications
November 1999 to January 2001
Troubleshoot Voice and Data Network.
Fix PC's, update/Install Software for New PC's
Track and organize IT inventory
Create Perl scripts for ACD
troubleshoot, monitor Ameritech DS3 with TBERD, repair PBX phone system, Installed a 7500 series Cisco Router and rack,
Terminated voice and data jacks
Rewired Call center with Voice/Data Cable,
Troubleshoot and Repair Calling Card Platform,
Troubleshoot and Repair ACD Mitel Phone system.
Help customer service reps with outlook and other in house software issues Install New Networking components.
Bring Network Administrators, Jason Beadnell and Jeff Hostelle Coffee Education
B.S. in Communication Systems Management
Minor in Business Administration
Ohio University - Athens, OH 1997 to 2001
High School Degree-
Copley High School, Copley, OH 1993-1997
Eagle Scout, Troop 380, 1997
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