Service Agent Cargo Handler

JEFFREY AVENDANO

*** *.****** *** *** Angeles, CA 90044

Tel-562-***-****

************@*****.***

OBJECTIVE

Experienced office supervisor seeking to help a well known company provide a stellar customer experience. Experienced in managing teams of 15 for aeromexico cargo warehouse/office. Handled every aspect from exporting/importing cargo answering e- mails and phone calls professionally. Also experienced in hiring new qualifying staff members that can help the company to success and take it to the next level. Worldwide Flight Services

Customer service agent - 03/2017 to present.

Customer service answering phone calls and emails.

Export, import, data entry, inventory, manifesting and customs clearance.

Dangerous goods certified.

Delivering or transferring express shipments to different warehouses. Aeromexico Cargo

Supervisor/customer service agent- 02/2012 to 08/2016

Solving issues with customers with complaints.

Making sure flights meet cut off times for no delays.

Import/export, data entry, customs clearance,manifesting and inventory.

Forklift certified, knowledge with loading and unloading trailers, cargo build up, and breakdown. Menzies Aviation

Cargo handler – 07/2011 to 01/2012

Forklift certified

Loading/unloading cargo from trailer trucks.

Customer service and expediting to truck drivers.

Breaking down cargo into pallet stacks separating airway bills by hawbs.

Keeping track of piece counts according to manifest. 2

Inventory

Budget Rent a Car

Service agent- 08/2009 to 03/2011

Cleaning, and vacuuming car rentals upon returns.

Inventory

Inputting car rentals stall location into system.

Customer service

Separating car rentals that need service or that are damaged.

Lead in charge of the lot making sure all cars are getting serviced and are being cleaned, parked in stalls and ready to go.

EDUCATION

High school graduate

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