Sales Associate Customer Service

Barbara-Ann Klickstein

Pearland, TX *****

857-***-**** - **********@*****.***

Professional Summary

Versatile Property Manager bringing solid blend of people skills combined to implement and enforce property rules and regulations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

Experienced Vacation Rental manager with over 10 years of experience in managing high end vacation properties. Excellent reputation for resolving problems and improving customer satisfaction. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills

Attention to Detail

Verbal and Written Communication

Customer Service

Organization and Planning

Positive and Constructive Feedback

Social and New Media

Calendar Management

Monthly Fee and Payment Collection

Administrative Leadership

Collections Procedures

Guest Inquiries

Sale and Rental Recordkeeping

Vacancy Marketing

Sales expertise

Problem-Solving

Multitasking Abilities

Sales trends

Work History

04/2023 to Current

Sales Associate Specialist

Dillard's Department Store – Pearland, TX

Greeted customers and helped with product questions, selections and purchases.

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Helped customers complete purchases, locate items and join reward programs.

Worked closely with shift manager to solve problems and handle customer concerns.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Balanced and organized cash register by handling cash, counting change and storing coupons.

Answered questions about store policies and addressed customer concerns.

Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Used consultative sales approach to understand customer needs and recommend relevant offerings.

Used POS system to process sales, returns, online orders and gift card activations.

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

04/2020 to Current

Shipt Shopper/Instacart Shopper

Self – Palm Springs/ Ft. Myers/ Boston Area & Tampa Area, CA, FL, MA

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Consistently met deadlines and quality goals for accuracy and timeliness.

Tracked substitutions and informed customers of changes.

Reviews orders prior to pick up for accuracy and purchase-by dates.

Worked productively with customers to meet order requirements and service expectations.

Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Consulted with customers on food selections and custom order requests.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.

Tracked substitutions and informed customers of changes

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers

03/2020 to 04/2022

Vacation Rental Property Manager

Casa Whimsical /Carrie Duncan – Cabo San Lucas, Mexico

Communicated effectively with owners, residents and on-site associates.

Collected and maintained careful records of rental payments and payment dates.

Kept properties in compliance with local, state and federal regulations.

Did all bookings via Airbnb

Managed our Facebook page and all social media

Arranged pick up and drop off from airport for all guests.

01/2011 to 06/2021

Vacation Rental Manager

Casa Suenos Holdings / William O'Brien – Cabo San Lucas, Mx

Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.

Communicated effectively with owners, residents and on-site associates.

Collected and maintained careful records of rental payments and payment dates.

Kept properties in compliance with local, state and federal regulations.

Promoted positive company and owner relationships through proactive attention to concerns.

Generated leads for rental properties through cold calls and referrals.

Worked with staff to make sure each guests stay was above expectations.

Helped with planning of special events (such as weddings, film location shoots etc.) that were held at the Villa.

In charge of all social media and advertising.

Arranged all guests travel to and from the airport.

03/1998 to 01/2011

Executive Assistant to the President

Blainey Associates-William O'Brien – Swampscott, MA

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Screened calls and emails and initiated actions to respond or direct messages for managers.

Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.

Filed paperwork and organized computer-based information.

Answered high volume of phone calls and email inquiries.

Handled incoming and outgoing mail, email and faxes.

Handled logistics, agendas and travel arrangements for Mr. O'Brien

Executed basic banking and bookkeeping tasks.

Prepared and staged properties for Mr. O'Brien

Processed all rental payments.

Showed available officespace to potential businesses.

Worked closely with maintenance to make sure all offices were in perfect working order.

Screened calls and emails and initiated actions to respond or direct messages for managers

Answered high volume of phone calls and email inquiries

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time

Handled confidential and sensitive information with discretion and tact

Screened calls and emails and responded accordingly to support executive correspondence

Managed mail and both incoming and outgoing correspondence, mail, email and faxes

Education

06/1982

High School Diploma

Peabody Veterans Memorial High School - Peabody, MA

Contact this candidate