Dispatch Clerk Customer Service
Resume:
JO ANN EASTWOOD
*************@*****.***
Began working in transportation in 1999. Slashed trucking costs by negotiating pricing while ensuring the continuation of dependable service. Inventory control, internet research, internet truck stop, transcore 360, carrier 411, customer service, training, supervising new employees as needed, travel expense reports, securing trucks and maintaining records for DOT purposes and/or auditors. Inventory control including interaction with auditors, loaded/offloaded 53 vans and flatbeds. Experience in shipping and receiving and maintain a current CDL license. Utilize various software systems, i.e. TMS, McLeod, Word, Excel, Power Point, various calendars, Road Vision for monthly payables to track down past due customers. Management up to 15 employees including training on new procedures. Implemented reports. Dispatching, maintain DOT regulations and driver hours. Customer service in all positions held. I am looking to expand my horizons and use the skills I have built over my professional career in transportation.
EXPERIENCE
5/2023 to present Cranston Logistics Director of Operations - Graham NC Supervision, training, quoting moves including Mexico lanes, troubleshooting, dispatching as needed, customer service, carrier retention, entering data in TMS system, updating insurance and other paperwork to keep carriers current in database, follow up past due invoices including getting signed PODs, travel arrangements, expense reports 05/2021 to 4/5/2023 Cranston Logistics Assistant VP Sales & Marketing and Operations - Graham NC Supervision, training, customer service, travel arrangements, expense reports, follow up past due invoices as time allowed. Cranston was bought out and now called Cranston Logistics 06/2012 to 5/2021 Operations Cranston Print Works Co Graham NC Customer service, training, carrier, customer retention, travel arrangements, expense reports, follow up with carriers to get past due invoices current
04/2005 to 06/2012 Carrier Retention Specialist/Dispatcher Bradco Transportation - Mebane NC Customer service, carrier retention, dispatch, troubleshooting 07/1999 to 01/2002 Dispatch Clerk/Relief Dispatcher Burlington Industries - Burlington NC Entered way bills, learned dispatch duties, customer service, kept DOT records up to date for OSHA standards EDUCATION
1999 Associate of Science: Industrial Management
Alamance County Community Graham NC
1985 Associate of Applied Science: Medical Secretary Alamance County Community Graham NC
HOBBIES: Relay for Life--various volunteer duties, Grandchildren MEMBERSHIPS
Women in Trucking, Alignable, LinkedIn
Contact this candidate