Salesforce Developer Call Center
Resume:
Anusha Pallapati
******.*****@*****.***
Professional Summary:
Having a 9+ years’ experience in IT industry with having 6+ years of strong hands-on experience in Salesforce Developer/Administrator with domain experience involves configuration, customization, communities, integration, deployment, classic to lightning development, lightning components, lightning design system, lightning locker services and lightning data services, Designing of service Cloud, Sales Cloud. 3 years of experience in Java.
Experience in working with Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL and Webservices/ Metadata API).
Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions and lightning components.
Build Lightening controllers with the AURA framework.
Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
Experience in using client side and server-side controllers in Lightning Design.
Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.
Experience in building re-usable Lightning web components and using Lightning Framework.
Involved in developing salesforce Lightening Apps, Lightning Web Components, Controllers and Events.
Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.
Implemented Salesforce Lightning Web Components for small set of users within the organization.
Worked on both lightning frameworks Aura and LWC.
Experience with Salesforce.com Sales Cloud, Service cloud, Community.
Experience in Apttus CPQ Configuration and involved in quoting and pricing, order management, product configuration.
Created Custom objects for Quote and Quote lines and captured quote information for CPQ
Worked with client-side developers and business analysts in developing configuration models in the CPQ workflow.
Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.
Involved in end-to-end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.
Customization of Apttus product by using Salesforce features like triggers, VF pages.
Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.
Strong experience in defining and managing custom Objects, creating page layouts, developing field validations, campaign Management, formulas and workflow rules using Salesforce.com and Eclipse IDE for Salesforce.
Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
Full SDLC designing and implementing Salesforce or other CRM platforms (Siebel, Oracle, Microsoft), and/or CPQ, Apttus, Steel brick technologies
Experienced in Business Analysis working closely with Business & Support Units and have experience in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test-Driven Development.
Education:
Bachelors from JNTU Kakinada, India 2013.
Certifications:
Certified Salesforce Administrator.
Certified Salesforce Platform Developer-1
Technical Skills:
CRM Applications: Salesforce.com, Sales cloud, Service Cloud, Chatter, Communities, Service console
Salesforce Skills: Force.com platform, Apex Language, Apex classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Standard objects, Apex Data Loader, REST, Workflow & Approvals, App Exchange, Web Services, Reports, Dashboards, custom objects, Force.com
Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.co Explorer, Force.com Data Loader, Force.com, Force.com IDE(Eclipse)
Deployment Tools: Change sets, Force.com IDE, Force.com Migration Tool (ANT), Work Bench, and Jenkins.
Tools: Web Management Console Application, Workbench ETL, Jitter bit, JIRA, ANT
Web Services: REST and SOAP API
Programming Language: Apex, SQL, Java Script, JQUERY, CSS, XML, XSL, XSD, MVC, CVS, ANT.
Professional Experience:
July 2021 – Present
Thomson Reuters, Folsom, CA.
Salesforce Developer
Responsibilities:
Created Custom Objects and fields for transactional and contractual information.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
Implementing the standard sales cloud and service cloud related to the functionality.
Sales user submitting the opportunity record to the CPQ system.
Creating the sales order and sales order line items.
We have worked on service cloud implementation like creating case.
Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
Developed component using Lightning Aura Framework.
Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
Developed multiple number of Lightning web components (LWC) regarding service case console page.
Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
Developed applications visually using custom-built Lightning web components.
Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework.
Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process.
Developed Lightning web components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
Experience managing the entire order lifecycle using Salesforce Order Management, including order capture, validation, processing, fulfillment, and returns management.
Experience in ability to manage order data using Salesforce Order Management, including data mapping, validation, and transformation.
Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio
Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.
Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
Experience in configuring price quote (CPQ) with Apttus.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
Used field level security along with page layouts to manage access to certain fields. Created Custom Objects and fields for transactional and contractual information.
Used Field service lightning to complete field service tasks using core, Inventory management, preventive maintenance, pricing data model and SOAP API as per requirement.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
Customized Contacts in Salesforce org to store relevant marketing data points.
Generated discover reports and presented campaign engagement statistics to business owners to direct future strategies and initiatives
Environment: Force.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Marketing cloud, Data Loader, Salesforce order management, Triggers, Test Methods, Debugging, Web Services, JavaScript Remoting, Remote object, Angular JS, Escalation Rules, Assignment Rules, Record Types, Service Cloud, CRM
Jan 2020 – June 2021
Celer Systems, Folsom, CA.
Salesforce Developer
Responsibilities:
Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning Web Components for small set of users within the organization.
Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning web component look and feel better.
Built customized Lightning web components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
Worked on Exact target/Marketing cloud.
Replaced all the JavaScript buttons with Quick Actions or Lightning Web Components in Lightning.
Involved on creating lightning Pages inside Lightning Community Builder.
I configured product and pricing setup using CPQ/Product consoles, which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing, and asset pricing.
Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.
Created CPQ process using Apttus CPQ and CL AppExchange tool in Quote.
Created Community, Enabled Community Users, Profiles and Access
Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
Worked extensively in force.com sites with Customer community.
Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
Made new feature enhancements on Service cloud console view and developed some Visual force components.
Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
Involved in data mapping and data Integration from JD Edwards ERP to Salesforce.com.
Installed Pervasive Data Integrator from the AppExchange for two-way integration with a JD Edwards ERP system.
Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.
Wrote SOQL and SOSL statements within custom controllers, extensions.
Customized the Dashboards to the track usage for productivity and performance of business centres and their sales teams.
Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
Installed Instant Service Chat and Email from the AppExchange to let agents click to create cases from chat and email.
Designed and developed User Interfaces for Sales Force users as per requirements.
Used force.com IDE for developing custom applications.
Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest.
Created Managed Package using Eclipse. Migrated from sandbox to production using FORCE.IDE
Environment: APEX, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows, S-controls Salesforce.com, Force.com, Data Loader, Marketing cloud, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle.
June 2018 – Dec 2019
Redbox / Outer wall, Oakbrook Terrace, IL
Salesforce Developer
Responsibilities:
Worked with field & page layout customization for the standard objects like Account, contact, Leads.
Involved in customizing custom objects, tabs, fields, page layout as per the business need.
List views available on a page are implemented using hardcoded SOQL statements. They cannot be modified by an end-user and do not correspond to the standard List Views available within saleforce.com User Interface.
Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
Created user accounts and managed the profiles.
Have worked on moving data from external legacy systems into Salesforce applications using Apex Data loader & CSV files.
Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
Worked on role hierarchy & sharing rules to configure visibility.
Worked on workflow rules & approval processes.
Customized the Messages & Alerts on the Home page.
Developed APEX triggers, classes, Visual Force pages.
Created new Reports & Dashboards.
Implementing visibility rules established within SalesForce.com. The context user should only be able to view the campaigns which are visible to him via standard Salesforce UI.
Implement customer provided style sheets and images.
Involved in business process reviews.
Implement JavaScript.
Developing Triggers with bulk-safe and have a minimum of 75% code coverage.
Involved in client interaction for discussing the work flow and customization of page layouts.
Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows
Dec 2016 – May 2018
Salesforce Developer
Neo App Solutions CA, USA
Responsibilities:
Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
Customized the dashboards to monitor lead activities based on sales geography.
Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
Using Apex Data Loader mapped data sources and loaded data into Call Center application.
Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Created Formula Fields, Validation Rules, Assignment Rules, Workflow and approvals for the flexibility and functionality of force platform application.
Generated different Reports like standard, summary and matrix for quarterly and half yearly sales.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Designed Workflow rules, Visualforce pages and using Apex Code created triggers and classes.
Created web service classes/methods to be consumed by Oracle Fusion and Tibco.
Created Sharing rules for user groups and day to day permission to the users and support issues Sandbox refreshes.
Environment: APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports.
April 2013 - March 2016
Kairos Technologies - Hyderabad, India
Java Developer
Responsibilities:
Involved in Software Development Life Cycle Requirements gathering, Conceptual Design, Analysis, Detail Design, Development, System Testing and User Acceptance Testing.
Involved in requirements from business user’s data Modeling and designing and developing tools using Servlets and JSP.
Involved in implementing the DAO pattern for database connectivity and used the JDBC API extensively.
Designed and developed the UI using JSP, HTML, DHTML, CSS, XML and JavaScript.
Used Oracle database to deploy the application.
Developed Use Cases, Class Diagrams, Sequence Diagrams and Data Models using Rational Rose.
Express Using Node.js and Implemented Back-end API using Node.js with the help of Express Framework.
Requirements and translated business requirements into working model using agile methodology.
Developed unit testing frame work using JUnit test cases for continuous integration testing and used Jest Tool for performance testing.
Used JavaScript, jQuery and AJAX for client-side validation.
Used Spring MVC framework controllers for Controllers part of the MVC.
Environment: Java1.7, Node JS, HTML5, DHTML, CSS3, JavaScript, Servlets, spring 3.X, JSP, XML, JDBC, Oracle10g, SQL.
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