Service Representative Call
Resume:
Gloria Castillo
Customer service representative call center
Always looking to learn new skills, take on extra responsibilities, and grow professionally. Experienced specialist with a passion for delivering outstanding service. Proactive, customer-orientated professional with over 4 years of experience in reputable shops.
Self-motivated, team player with strong organizational and interpersonal skills. Have worked in busy, pressurized environments where high standards are expected. My dedication and passion has been recognized with awards, praise, and extra responsibilities.
Experience
Transportation Customer service representative
Metro Lift Yellow Cab Houston,Texas
Mar 2005 - Aug 2009
Responsibilities included:
Answered high volume multiple inbound calls,
Assist customers with pick up times/ drop off
Enter customers information into company’s database account. Assigned/dispatched company drivers for customers pickup/ drop offs on daily basis documented customer status of pickup/drop into
data system using Microsoft office data.
Assisted assigned drivers with locating any address issues using a database key map to ensure clients were picked up in a timely manner for their scheduled appointments. Home Health care provider
Texas Home Health care of Houston Houston,Texas
Jan 2019 - Feb 2022
Responsibilities:
Bath/grooming clients
Prepared clients meals
Administered daily medications
Light housekeeping
Exercise with clients to keep their mobility
Transported clients to all scheduled appointments/ outings with family/ friends
Transfer clients from wheelchair,bed, bathroom,
Customer service
Party City Houston
Apr 2002 - Jun 2004
**********.******@*****.***
Address
10043 Meadow Lake Lane
Phone
Date of birth
Sep 5, 1960
Skills
Customer service representative
Typing, writing, reading, math,
Languages
English fluent, minimal Spanish
Intermediate.
French
Advanced. Diploma in Advanced
French
Greeting Customers
Responsibilities included
Putting up displays
Stocking
Documenting inventory
Assisted customer with questions/ any
product issue inquiry
Filled customers phone orders
Education
Certificate/ Microsoft Windows applications
Northwest Educational Center Houston,Texas
2003 - 2004
Microsoft Windows programs,
Excel
Typing,
Word
Ten key board
Word processing
Internet
Peach tree
Lotus
Among many other Microsoft Windows pro
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