Customer Service Support

JULIA L CLARK ROBINSON

Houston, TX *****

470-***-**** - ****************.********@*****.***

PROFESSIONAL SUMMARY

Friendly and reliable Cashier Lead offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

ACCOMPLISHMENTS

Completed manager training program.

Supervised team of 11 staff members.

SKILLS

Cash Register Systems

Refunds and Exchanges

Staff Training

Verbal and Written Communication

Product Knowledge

Guest Inquiries

Coaching and Mentoring

Issue Resolution

Cash Counting Machine Operations

Credit and Cash Transactions

Product and Service Sales

Sales Expertise

WORK HISTORY

03/2023 to Current Customer Service Specialist

Dicks Sporing Goods – Houston, TX

Handled customer inquiries and suggestions courteously and professionally. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Provided primary customer support to internal and external customers. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Resolved concerns with products or services to help with retention and drive sales. Processed customer service orders promptly to increase customer satisfaction. Updated account information to maintain customer records. Maintained and managed customer files and databases. Participated in team meetings and training sessions to stay informed about product updates and changes.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Reinforced established quality control standards and followed procedures for optimal customer interactions.

09/2022 to 03/2023 Cashier

Academy Sports + Outdoors – Houston, TX

Worked flexible schedule and extra shifts to meet business needs. Greeted customers entering store and responded promptly to customer needs. Maintained current knowledge of store promotions and highlighted sales to customers.

Built relationships with customers to encourage repeat business. Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Handled cash with high accuracy and took care to check bills for fraud. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Set up new sales displays each week with fresh merchandise. 10/1999 to 03/2022 Cashier

Exxon Gas Station – Sugar Land, TX

Conducted inventory counts by adding each item in stock and documenting in computer system.

Worked flexible schedule and extra shifts to meet business needs. Greeted customers entering store and responded promptly to customer needs. Maintained current knowledge of store promotions and highlighted sales to customers.

Built relationships with customers to encourage repeat business. Restocked and organized merchandise in front lanes. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Monitored self-checkout systems and provided help in resolving complex problems.

Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Welcomed customers and helped determine their needs. 08/2019 to 10/2020 Cashier Team Lead

Murphy USA – Hampton, VA

Processed both cash and card purchases and returns. Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions. Quickly and accurately counted drawers at start and end of each shift. Mentored new team members on POS system operation, customer service strategies, and sales goals.

Communicated with customers and team members to solve problems. Maintained stock to meet expected customer demand. Performed store opening, closing, and shift-change actions and kept accurate shift- change logs.

Educated employees on register use, merchandising, and customer service. Trained team members on cash register operation and cash handling. Reconciled daily totals to maintain balanced and compliant ledgers. Restocked and organized merchandise in front lanes. Received and processed customer payments.

12/2009 to 12/2018 Home Health Care Provider

Noel Home Health Agency – Houston, TX

Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support. Transported clients for medical and personal outings. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Monitored progress and documented patient health status changes to keep care team updated.

Assisted disabled clients to support independence and well-being. Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

10/2005 to 05/2008 Fitting Room Attendant

Old Navy, Gap – Houston, TX

Monitored customers for signs of theft.

Organized clothing and accessories that customers had returned to fitting room desk.

Placed customers' chosen items on racks inside fitting rooms and provided location of assigned rooms.

Led customers to right aisles and shelves to provide information on available clothing items and accessories.

Assisted customers by finding proper clothing sizes and accessories that would complement outfits.

Offered help to customers and brought alternative sizes. Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.

Collected discarded merchandise, sorted and returned to display racks. Cleaned and maintained fitting rooms regularly.

Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.

EDUCATION

06/1999 No Degree: American Literature

Westbury High School - Houston, TX

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