Poonam Sharma
IT Talent Acquisition Associate
Greater Chicago
*******.**********@*****.***
www.linkedin.com/in/poonam-sharma-559040231
Passionate individual with an extensive strive and potential to understand problem statement and consult with appropriate solutions. Always starts with a beginner's mind and have a quick learning capability to make an impact to the organization I am associated to.
Experience
Education
Sep 2021 - Current
SID Information Technologies, IT Talent Acquisition
Identify top talent through Social platforms such as LinkedIn
Review resumes to determine key credentials and identify end-client needs.
Map specific client’s technology needs to the candidate’s profile and determine if the candidate needs to be reached out.
Schedule introduction sessions and communicate with the candidate until the candidate is shortlisted in the recruitment process.
Aug 2013 – Feb 2014
Styling Services, Resource Manager
Manage Customer escalations and provide resolution o ensure customer satisfaction
Direct staff on the expectations from the customer.
Jun 2011 – Jul 2013
Earth Build, Real Estate Manager
Customer Management - help in resolving customer queries/issues and ensure resolution.
Staff Management - manage staff of 5 members with their day to day activities and provide resolution wherever needed to support their deliverables.
2009 - 2011
Bachelor of Arts – BA, Sociology
CCS University, India
2009 - 2010
Diploma of Education – Aviation/ Airway Management and Operation
Frankfinn Airhostess Training Institute, India
2004 - 2005
Diploma in Computer App
Fundamental, MS. Dos, Window 95,98
MS. Office
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork