Customer Service Controls Engineer

John Roden

(H) 724-***-****(C) 412-***-**** ******@*******.*** www.linkedin.com/in/jroden/

Apollo, PA 15613

SUMMARY

Strategic IT professional with 30+ years experience. Adept at managing large Infrastructure and development projects, startups, building SaaS applications with a hands-on approach. Creating innovative solutions to complex business challenges using technology. Committed to leading a team of efficient developers, DevOps, IT engineers and keeping up to date on leading and bleeding-edge technologies.

SKILLS

Hand-on approach

System implementation

Startup consulting

Information risk management

Agile work processes

Disruptive technology

Business/Sales development support

Product roadmap design

Product management/roll out

Project management

Process improvement

Global application implementation

UX design

Complex application/product design

Custom, mobile and web application management

Digital transformation

Global infrastructure planning

Budget/Expense/Contracts

Business continuity/Disaster recovery

Customer service

Technology, integration, analytics, AI development

Application development

SDLC

Technical/Management issue resolution

Business operations

Vendor audits

Digital platform strategy

Marketing

Distributed/remote team management

FinTech & financial reporting

IT/Business consulting

Executive/senior management collaboration

EXPERIENCE

Director of Services, SDLC Partners, November 2021-October 2022

Pittsburgh, PA

Office 365 merge tenant project with Citius Tech IT team.

Citius Tech bought SDLC Partners - senior managers were not retained.

CIO, Brunner, November 2000-June 2021

Pittsburgh, PA

Launched BHiveLab, Brunner’s innovation center providing innovative technology solutions to challenging business issues.

Oversaw 30 Development/DevOps/IT personnel ranging from Helpdesk Analyst to VP of Technical Services, personalizing oversight to create positive working relationships and effective management structures.

Designed a custom innovation research process to maximize development/research time efficiently.

Worked with clients to shape their product management strategies.

Directed global network infrastructure strategy, guiding network installations in USA and UK, and connecting 8 facilities, and users from 51 countries using hosted applications.

Formed and reinforced third-party relationships with IT leaders at allied organizations, providing opportunities for joint ventures and collaborative products.

Implemented custom solutions with third party vendors such as Salesforce, Apigee, Microsoft and Open Source solutions.

Collaborated with startups assisting with their technology, designs, implementations, funding and approach.

Project managed complex and difficult projects, including global hosting efforts with multiple datacenters in different countries and multiple databases to sync along with all the security requirements and the annual audit work.

Involved in all code reviews, hands on with the developers assisting with design approaches and helping developers with their work, designs, testing and documentation.

Technology platforms were Windows, .Net, SQL.

Oversaw the integration of API’s between applications - Apigee was the chosen platform.

Took one BBDigital client data ingestion time from 2 weeks to 2 hours - dramatically improving their response time and ability to generate more revenue.

Designed a system to monitor the direction people traveled throughout car show stands. This data also included the current price of gas, how the economy was performing and any other events being held locally that could influence attendance to the show.

Helped build the BBDigital team by growing revenue and size to around 50 FTE’s to become one of the premier digital teams in this area.

Nominated twice for the Pittsburgh Technology Council CIO of the Year.

Flight Ops Client Server Manager, Saber, May 1998-November 2000

Dallas, TX

Supervised Flight Ops teams to build and support aircraft flight ops applications. Such as Engineered Takeoff and Landings, aircraft loading and balancing, Graphical Flight following, Flight Activity Display and servicing, weather systems and flight rules management for pilot training.

Worked on cross-platform software for serviceability components and exported system performance counters.

Oversaw several geo-separated teams in London, Dallas, Pittsburgh, Charlotte, and Washington DC.

Technologies used were client/server, SQL, IBM, Apple Mac, Midrange VT100 terminal emulation, screen scraping and mainframe integration.

Helped design and build the Recurrent Bidding and Training app that scheduled flight simulator time for 6,000 pilots. This allowed the airline to redeploy 44 FTE’s who had previously performed the task.

Managed the on-time departure system to improve on-time departures.

Involved in many complex application rewrites that had deteriorated and saw them through to completion.

Technical Manager, AMG, April 1996-May 1998

Pittsburgh, PA

Provided technical consulting to large advertising agencies in USA and Canada.

Wrote policies and procedures for enhancing sales through technical innovations.

Significantly grew the consulting business.

VP Technology, American Automatrix, April 1993-November 1995

Export PA/Leicester UK

Responsible for all projects, technology and development (Hardware/Software).

Managed technical and sales support.

Technical Manager, Andover Controls, June 1986-April 1993

Ashby De La Zouch, Leicester, UK

Managed technology for all dealers/clients worldwide.

Ran and managed projects such as ESOC ESA (European Space Agency), American Express Data Center, energy management in Brighton UK, Société General Building Management Systems in Paris France, US Airforce Bases.

Assisted with Infinity products roll out and training within the European side of the business.

Helped implement redundant arc net networks in the Manchester Airport installation with the development team ensuring front-end Infinity application would failover networks in the event of an outage.

BMS Controls Engineer, Emstar, June 1974-June 1986

Coventry, UK

Built a team that designed and installed BMS systems, and maintained/supported the systems.

Apprentice Gas Fitter, British Gas, June 1971-June 1974

Rugby, UK

Installed gas appliances.

EDUCATION AND TRAINING

Coventry College, Coventry UK, June 1971 – Sep 1974

Bishop Wulston High School, Rugby UK, Jun 1967 - Sep 1971

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