Kimberly A. Riedel

“Let your conversation be always full of grace, seasoned with salt, so that you may know how to answer everyone.” Colossians 4:6

The Pennsylvania State University, University Park, PA — Bachelor of Arts in Communication Arts and Sciences, 2004

9550 West Sahara Avenue

Apartment 1064

Las Vegas, NV 89117

717-***-****

adw5wf@r.postjobfree.com

EXPERIENCE

Lotus of Siam-Red Rock, Las Vegas, NV — Server

December 2022 - April 2023

• Conducted beverage and wine service techniques

• Managed time effectively with minimal supervision

• Memorized and described all menu items accurately

• Made appropriate meal and beverage pairing recommendations

• Demonstrated fine-dining steps of service for a great guest experience

Al Solito Posto, Las Vegas, NV — Captain

AUGUST 2021 - SEPTEMBER 2022

• Developed a personal customer base

• Remained calm and composed under pressure

• Provided superior service in a fast-paced environment

• Received positive comments and feedback on social media

• Engaged with guests, coworkers, and management in a friendly manner

The Belvedere Inn, Lancaster, PA — Assistant General Manager APRIL 2018 - FEBRUARY 2020

• Hired, scheduled, and trained employees

• Set up in-house banquets and off-site caterings

• Supervised day-to-day procedures and operations

• Communicated regularly with staff, purveyors, and reps

• Maintained finances through accurate reporting and auditing

The Greenfield Restaurant & Bar, Lancaster, PA — Bar Manager SEPTEMBER 2014 - JULY 2017

• Completed weekly inventory

• Created bi-monthly drink menus

• Purchased beer, wine, and liquor and set pars

• Organized wine and beer dinners and liquor promos

• Served quality food and drink with professionalism and efficiency

Bonefish Grill, Lancaster, PA — Bartender/Key

MAY 2012 - JUNE 2013

• Opened the restaurant as a lead bartender

• Controlled the liquor order based on set pars

• Hand-crafted cocktails using fresh ingredients

• Managed host, server, and bar staff during dinner hour

• Trained new bartenders according to recipe requirements

POUR Wine & Beer Bar, Lancaster, PA — Bartender/Server NOVEMBER 2011 - SEPTEMBER 2014

• Educated customers on current offerings

• Managed reservations through OpenTable

• Attended food and beverage training sessions

• Researched competing restaurants and venues

• Served customers during wine dinners and special events

Outback Steakhouse, Pennsylvania and New Jersey — Service/Food Tech APRIL 2010 - APRIL 2011

• Coordinated various large, regional events in PA and NJ

• Validated expert training and execution of new cooking style

• Provided accountability and support to maintain and improve operations

• Coached Outbackers to maintain high quality food and service standards

• Acted as role model for training, hospitality, menu knowledge, salesmanship

Outback Steakhouse, Lancaster and State College, PA — Server/Bartender/Cook/Admin/Key

SEPTEMBER 2001 - APRIL 2010

• Audited daily checks and receipts

• Motivated Outbackers to provide concentrated service

• Volunteered at Outback-sponsored community benefits

• Prepared fresh, quality food according to Outback standards

• Trained new hires in alcohol and food knowledge and presentation

CERTIFICATIONS/ AWARDS

Sheriff/Work Card, December 2021

Food Handler Safety Card, November 2021

T.A.M., August 2021

WSET Level 2 Award in Wine & Spirits, March 2016

Bonefish Grill, Employee of the Month, June 2012

Outback Steakhouse, Employee of the Month, October 2009, March 2009, June 2003, November 2002

Outback Steakhouse, Employee of the Year, 2003 – 2004

PSU Speech Comm. Club, Vice President, 2002 – 2003

VOLUNTEER

Lancaster Farm Sanctuary, Summer 2020

Workaway.info Au Pair in Italy, Winter 2017-2018

Workaway.info Au Pair in Canada, Summer-Fall 2017

Schreiber Pediatric Rehab Swim Center, Spring 2015-2017

Lancaster Power Packs, Summer 2014

VALUES

Hospitality - be genuine, empathetic, anticipatory

Quality - build pride, exceed standards, attend to every detail

Discernment - do the right thing with courage, integrity,

rationality, accountability

Fun - have a sense of humor, celebration, positive energy

PROFESSIONAL REFERENCES

Callie Mancuso 850-***-****

Kevin Oswald 717-***-****

John Costanzo 717-***-****

PERSONAL REFERENCES

Amanda Carver 717-***-****

Jen Bartlett 717-***-****

Lindsay Bretz 717-***-****

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