Customer Support Network Engineer

JOHN PETER GAUDINO

Junior Network Engineer

PROFESSIONAL PROFILE

Innovative Network Systems Engineer with over two decades of success in delivering data-driven solutions to streamline network and technical systems. Proven expertise in programming, systems analytics, and configurations, as well as network testing and troubleshooting—leveraging innovation to determine the potential impact and/or value to business objectives. Demonstrated strengths in providing technical support to diverse clients with optimum accuracy, efficiency, and accountability. Willing to learn new products that will help advance the companies infrastructure.

EXPERIENCE

Self-Studies Cisco CCNA 200-301 Napa, Ca.

Student 2022 - Present

CCNA Bootcamp with CED Solutions (03-27-23 / 03-31-23)

Studies in Layer 2 and Layer 3 Lan switching and routing networks. Forwarding frames and packets with OSI and TCP/IP models.

Understanding of Enterprise, SOHO, WANs, and LANs. IPv4, IPv6 subnetting, VLANs, VLAN Trunking, Channeling, and ACLs.

In-depth knowledge of switching and routing protocols like TCP, UDP, ICMP, STP, RSTP, DHCP, DNS, and OSPF.

Vivranz Napa and Sonoma Counties, Ca.

WISP Network Engineer/Administrator On-Call 2020 - Present

Phone support for remoting into the WSIP. (Off-Site)

Networking with MikroTik (routers, and microwave antennas/APs), Ubiquiti (microwave antennas) Aps. Experience with the routing protocol OSPFv2.

Administering QOS, DHCP, NTP, DNS, and upgrading firmware on all devices on the WIPS.

Troubleshooting connectivity issues for outages, slow ages, and wireless frequencies.

COMPUCOM, INC. Norther Bay Area, Ca.

IT Field Technician Full-Time 2022 – 2023 Contract Completed

Replace IT hardware for State Farm Insurance Agents.

Examples: Printers, Desktops, and Scanners.

Follow a playbook for each installation.

Drive to different locations around Northern Bay Area.

Manage appointments with each Insurance Agent.

Gaudino Satellite and Communications Napa, Solano, and Sonoma Counties, Ca.

WISP Network Engineer/Administrator Full-Time 1996 – 2020 Business Sold

Engineering a WISP network from the beginning with MikroTik (routers, and microwave antennas/APs), Ubiquiti (microwave antennas) Aps, and Micro Solar Systems.

Administering QOS, DHCP, NTP, DNS, upgrading firmware on all devices on the WIPS Netgear routers, Meraki wireless APs, and Meraki Cloud controllers.

Experience using protocols, such as NAT, STP, RSTP, OSPFv2, DNS, NTP, and DHCP.

Configuring WAN NAT routing with PAT NAT, and Static NAT (one-to-one NAT).

Utilizing The Dude for mapping and monitoring.

Network analyzing of the bandwidth and load balancing.

Troubleshooting connectivity issues for outages, slow ages, and wireless frequencies.

We provided top-level customer service in managing client accounts (home and business) and supporting help desk operations.

Network Testing & Analysis

Troubleshooting

Information Technology

Network Computing

Data-Driven Problem Solving

Data Analysis & Reporting

Systems Configuration

Repair & Maintenance

Customer Support

Network Systems Diagnosis

Solutions Development

Programming

Technical Assistance

Cross-Functional Efficiency

Analytical Reasoning

College: Silicon Valley College

Associate degree:

Computer Science

(2004)

IT Certifications:

Cisco CCNA (2001)

CompTia A+(2001)

Extra-Studies in:

Cisco CCNA 200-301 (2023)

ANSIBLE, PUPPET, CHEF OS’s

YAML, JSON, Python Programming

Wireshark, Windows 10 & 11 OS’s

Microsoft Word & Excel

Hobbies:

Bicycling, Fishing, Golf, Computer LAN Gaming; Building, and Repair

SULLIVAN

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