Entry Clerk Service Representative
Resume:
LATANGIA BURGOS
*** ******* ***** *** *****, IL *0451
********@****.***
Reputation for dependability and honesty-Dedicated and reliable with experience in quality customer service-Excellent organizational and communication skills-Able to work independently and under pressure-Served in administrative support roles for corporate clients in diverse industries
EXPERIENCE:
Childcare Services 2017-2023
In-Home Nanny
-Organize fun and educational games, read storybooks that increase children's interest in story time, and plan outdoor activities such as walking to the local playground and park
-Performed light housekeeping duties and ran errands, including grocery shopping
-Ensure the safety and well-being of children at all times
-Provided assistance with homework and creative projects
TeleTech Work from Home 2017
Customer Service Representative
- Answer queries on products and services from customers
- Address and resolve customer concerns to achieve first contact resolution - Provide excellent customer service
Kelly Services Romeoville, IL 2007 - present Customer Service/Accounts Payable/Accounts Receivable/Receptionist/Auditor/Data Entry Clerk/Proofreader/Filing and Records Management/Warehouse Associate/Logistic - Received and review invoices from vendors
- Processed payments in timely manner
- Responsible for maintaining and preparing all general accounts, files and records - Answered high-volume multi-line telephone and courteously assisted customers - Handled vendors inquiries regarding questions and payments
- Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures or various companies
Sprint PCS Bolingbrook, IL 1999 - 2001 Business Customer Service Representative
- Assisted customers with activation, programming phones, troubleshooting - Explained customer’s billing issues and concerns
- Handled escalated calls to ensure customer satisfaction
- Prioritized, organized and initiated workload for incoming calls
EDUCATION:
University of Illinois at Chicago Bachelor of Arts in Psychology Chicago, IL
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