Patient Service Associate
Resume:
Gina Novelli
Service Representative
*******@*****.***
To obtain a position in which I can utilize my current knowledge and skills as well as enhance my knowledge and learn new skills.
Authorized to work in the US for any employer.
*Customer Service *Data Entry *Microsoft *Word
*Navinet *AIM *EPIC *EMR *ADP
*Genesys Phone System
Work Experience
Customer Service Representative (Remote)
InspiriTec LLC
Philadelphia, PA
April 2021 to March 2022
Call Center Triage - State of Pennsylvania Department of Labor & Industry Unemployment Compensation
Answer heavy volume of calls from UC claimants
Knowledge of PPI
Assist claimants with a warm and professional attitude
Assist claimants with website navigation
Keep records of customer complaints & de-escalate situations
Perform data entry with claimant information
Work with tracking system providing claimants with a ticket number
Work with Genesys Phone Portal, Microsoft, Excel, Google Chrome & Chat
Assist Fraud Department researching TIP Leads submitted for Unemployment Fraud and/or Identity Theft
Attach documents found to UC claims along with notes and submit to Fraud Department
Outbound calls to obtain more required information if needed from referree reporting Fraud and/or Identity Theft
Patient Service Associate
PENN Medicine Hematology Oncology
Philadelphia, PA
April 2015 to September 2020
Front desk - check in & check out patients
Schedule follow up, lab, diagnostic testing & specialist appointments
Verify demographics, insurance & referrals
Collect co-pays
Balance cash drawer at end of day
Triage calls routing to correct department & routing inbound call messages thru EPIC PENN Chart
Patient Service Representative
PENN Medicine Delancey Internal Medicine Philadelphia, PA
January 2010 to April 2015
Experience with IDX/EPIC/PENN Scan
Scan & validate heavy volume of EMR’s into patient charts
Front desk - check in & check out patients
Verify patient’s insurance through Navinet
Initiate & complete insurance referrals & pre-certifications
Triage high volume of phone calls in call center
Interface with MD’s, PA’s & RN’s
Return patient calls with messages from all clinical staff when required
Call in patient prescriptions to pharmacy
Follow-up on consultation paperwork for pre-operative approval visits
Education Diploma in Business
St Maria Goretti High School - Philadelphia, PA
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